Grandcity Travel is seeking an enthusiastic and customer-focused
Travel Consultant
to join our team in Glen Waverley, Victoria. This is a full-time position that plays a crucial role in delivering exceptional travel experiences to our clients. As a Travel Consultant, you will be the cornerstone of our business, responsible for transforming travel dreams into unforgettable journeys. You will work directly with clients to understand their needs, recommend suitable destinations and travel packages, and manage all aspects of their bookings. Your expertise and personal touch will be instrumental in building lasting relationships with clients and driving the success of Grandcity Travel.
What you'll be doing
Consulting with clients to understand their travel preferences, budget constraints and specific requirements
Researching and recommending suitable travel destinations, accommodation options, flights and tour packages tailored to individual client needs
Preparing detailed travel itineraries and quotations for clients
Processing travel bookings, including flights, accommodation, car rentals and travel insurance
Liaising with travel suppliers, airlines, hotels and tour operators to confirm bookings and resolve any issues
Providing pre-travel advice including visa requirements, travel documentation and destination information
Managing client payments and reconciling travel invoices
Maintaining accurate client records and travel booking documentation
Staying up-to-date with travel destinations, attractions, special offers and industry developments
Building and nurturing client relationships to encourage repeat business and referrals




What we're looking for
Work Experience: Proven working experience in travel agencies.
Skills: Experience in ticketing sales and OP (Tour Operator/Operation)
Language: Fluent in both Chinese and English, with the ability to use both proficiently as working languages for domestic and international communication.
Soft Skills: Passionate about the tourism industry, excellent communication skills and strong teamwork abilities.
What we offer
We offer a range of benefits designed to support your wellbeing and career development:
Competitive salary package commensurate with experience and qualifications
Opportunities for professional development and industry training
Travel industry discounts and benefits for your personal travel
Supportive and cooperative team environment
Flexible working arrangements where possible
About us
Grandcity Travel is a dedicated travel agency committed to creating memorable travel experiences for our clients. With a deep passion for the travel industry and extensive knowledge of destinations worldwide, we pride ourselves on delivering personalised service and expert guidance to every traveller. Our mission is to transform travel aspirations into reality by providing tailored recommendations, seamless bookings and comprehensive pre-travel support. We value our team members who share our commitment to excellence, customer satisfaction and continuous improvement. At Grandcity Travel, we believe that great travel experiences begin with great service, and we are proud to be a trusted partner for our clients' most important journeys.
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📌 Travel Consultant (Melbourne)
🏢 Grandcity Travel
📍 Melbourne