Infinity Support Services Australia Pty Ltd. - Werribee VIC
Infinity Support Services | NDIS & Community Services
Are you creative, energetic and passionate about creating meaningful opportunities for people with disability?
Infinity Support Services is looking for a
Community Client Engagement Officer
to join our growing team.
This is a varied role for someone who loves working with people, coming up with new ideas and turning those ideas into engaging community programs and experiences.
You'll have the chance to help shape and grow Infinity's community programs, work directly with participants and teams, and ensure our community clients are supported through organised and up-to-date documentation.
Infinity Support Services | NDIS & Community Services
Are you creative, energetic and passionate about creating meaningful opportunities for people with disability?
Infinity Support Services is looking for a
Community Client Engagement Officer
to join our growing team.
This is a varied role for someone who loves working with people, coming up with new ideas and turning those ideas into engaging community programs and experiences.
You'll have the prospect to help shape and grow Infinity's community programs, work directly with participants and teams, and ensure our community clients are supported through organised and up-to-date documentation.
About the Role
As our Community & Client Engagement Officer, you will play a key role in developing and coordinating engaging opportunities for our community-based participants.
We're looking for someone who can bring
energy, creativity and initiative
to the role. We want you to look at what we currently do and ask: What else could we create?
You may develop new social groups, community activities, skill-building programs, events or other initiatives that encourage connection,



participation and independence.
Alongside program development, you will support the coordination and documentation of our community clients to ensure services remain organised, responsive and participant-focused.
What You'll Be Doing
Developing new and creative community programs, activities and initiatives for NDIS participants
Identifying opportunities to increase participant engagement and community participation
Coordinating and supporting the implementation of new community programs from idea through to delivery
Engaging with participants to understand their interests, goals and preferences
Building relationships with local organisations, venues, community groups and potential program partners
Supporting community events, group activities and participant experiences
Reviewing existing community services and identifying opportunities for improvement
Maintaining accurate participant documentation, records and service information
Supporting participant onboarding and ongoing community-service documentation
Working collaboratively with Support Workers, Program Coordinators and the wider Infinity team
Gathering participant feedback and using it to improve future programs
Promoting upcoming activities and encouraging participant involvement
Ensuring programs and documentation align with Infinity's policies and NDIS requirements
About You
You don't need to be someone who wants to sit behind a desk all day.




We're looking for someone who is
upbeat, organised, approachable and full of ideas
. You'll enjoy meeting new people, creating opportunities and taking ownership of projects.
You may have experience in disability, community services, recreation, events, youth work, engagement, program coordination or a similar people-focused role.
You'll ideally bring:
A creative and proactive approach to your work
Strong communication and relationship-building skills
Confidence engaging with people with different needs and personalities
Great organisation and documentation skills
The ability to take an idea and turn it into a practical program or activity
Initiative and the confidence to suggest new ways of doing things
An understanding of person-centred practice
Experience within the NDIS or disability sector is highly regarded
Confidence using Microsoft Office and digital systems
A current driver's licence
Why Join Infinity?
Infinity Support Services is a growing disability services provider supporting participants across Victoria and beyond.
We're continually looking for new ways to improve the experience of our participants and create opportunities that go beyond traditional disability support.
In this role, you'll have the opportunity to bring your own ideas to the table and actually build them.
Whether that's launching a new social group, developing a community-based program, organising an event, creating new partnerships or finding completely new ways for our participants to connect with their communities - we want someone who is excited to make things happen.
If you're organised, creative, people-focused and looking for a role where no two weeks have to look the same, we'd love to hear from you.
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📌 Community Client Engagement Officer (Melbourne)
🏢 Infinity Support Services Australia
📍 Melbourne