Dental Receptionist - More Than Answering Phones
Brisbane CBD and Upper Mount Gravatt| Nine-day fortnight | No weekends
If you are already working in reception or customer service, you may be wondering what would make another reception role worth considering.
This opportunity offers something many reception positions do not: a genuine pathway from front-desk support into practitioner coordination, treatment planning and ownership of the patient journey—all within a specialist practice known for retaining its people.
Seven employees have been with this practice for between 10 and 18 years. That does not happen by accident.
Why this role may be worth making a move
You will receive:
A nine-day fortnight
A stable position within an established specialist practice
Training adapted to how you learn best
The opportunity to progress beyond basic reception duties
Support from an experienced Practice Manager and Front Office Manager
Recognition for initiative, communication and supporting your colleagues
One complimentary professional clean each year after probation
Team dinners, milestone celebrations and twice-yearly team events
Most importantly, you will join a workplace that sets clear expectations around respect, communication and accountability. Gossip, disrespectful communication and poor behaviour are not accepted. Team members are encouraged to ask questions, contribute ideas and provide constructive feedback.
A role that can grow with you
Initially, you will learn the practice systems, patient processes and specialist workflow. You will be supported to become confident with:
Patient check-in and check-out
Appointment scheduling and diary management
Incoming calls and patient enquiries
Recall and hygiene appointment coordination




Health fund claims and payment processing
Patient records, correspondence and diagnostic images
End-of-day banking and reconciliation
As your confidence develops, the role can progress into coordinating the reception and administrative needs of a specific practitioner. This may include managing new patient bookings, discussing treatment plans, coordinating external appointments and organising multiple treatment visits.
You will not be expected to know everything on your first day. The practice adapts its training to suit different learning styles, whether you learn best through explanation, demonstration or hands-on guidance.
Who this opportunity may suit
You may already be working in dental reception and feel ready for greater responsibility, better support or a more professional team environment.
Alternatively, you may come from medical reception, allied health, hospitality, administration or another customer-focused industry and want to build a long-term career in specialist dentistry.
Dental experience is not essential. At least 12 months of customer service experience is preferred, and full training in the practice's Ultimo Dental software will be provided.
You will be suited to this team if you:
Remain calm and welcoming when the day becomes busy
Genuinely enjoy helping people
Communicate professionally in person, by telephone and in writing




Notice details and follow tasks through
Can manage competing priorities without losing sight of the patient
Take initiative while knowing when to ask for support
Work collaboratively and accept constructive feedback
Value a respectful, accountable workplace
Working arrangements
This is a full-time position working:
Monday, Tuesday, Wednesday and Friday
Alternate Thursdays
Approximately 7:45-8:15 am to 4:45-5:15 pm
Some flexibility is required around start and finish times depending on the practitioner's schedule. You will also work across the Brisbane CBD and Upper Mount Gravatt clinics.
The vacancy has arisen because a valued team member is relocating interstate to support an unwell parent—not because the practice cannot retain its staff.
About the practice
Brisbane City Periodontics & Implants has operated since **** and includes:
Five surgeries in Brisbane CBD
Four surgeries in Upper Mount Gravatt
Three Oral Health Therapists and Hygienists
Nine reception team members
It is a busy specialist environment where patient care, organisation and communication genuinely matter. The team is friendly and supportive, but also skilled, accountable and focused on delivering an excellent experience.
Is it time for something better?
If your current role feels repetitive, unsupported or offers nowhere to progress, this could be the opportunity to move into a position where your contribution is noticed and your responsibilities can grow with your confidence.
Interviews can be arranged promptly and will include an in-person meeting with the Practice Manager and Front Office Manager, followed by a trial shift.
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📌 Front Office Coordinator / Receptionist (Queensland)
🏢 Attention To Dental
📍 Queensland