Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
Are you ready to take the next step in your retail career and be part of something bigger? We're looking for passionate, customer-focused
Sales Associate
with great energy and a love for helping others to create best-in-class experiences in our stores.
While sales and customer service are your primary focus, this
all-rounder role
will also give you the opportunity to support our technical team and build skills in bike mechanics-experience in this area is highly regarded.
A Bit About Us
At Trek, we're on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems-like urban congestion, pollution, obesity, and mental health-through the power of cycling.
We're a family-owned, values-driven company that's committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.
About the Role
As a
Sales Associate/ Bike Mechanic (All-Rounder)
, you're a key part of the in-store experience-offering outstanding service, reaching sales goals, and helping across all areas of the store, including merchandising, stock management, and bike mechanic experience.
Use our
Guide Sales Process
to connect customers with the right bikes, gear, and services.
Achieve individual monthly and annual sales targets-$400,000 per fiscal year for full time roles.
Develop your sales and customer service skills through training, role-playing,



and on-the-job experience.
Follow up on quotes and lead lists to drive customer conversion.
Participate in daily huddles and debriefs to stay aligned with the team.
Make customer-focused decisions to provide a positive, memorable experience.
Respond to store phone and email inquiries with professionalism.
Assist with
UBG/Warranty
cases by facilitating exchanges and communicating with Inventory DRI.
Product Knowledge
Learn about Trek bikes, components, apparel, and technology.
Maintain
Trek University Guide Status
by completing required training modules.
Store Operations
Support
opening/closing duties
, operate the
Ascend POS
, and complete
end-of-day cash-up
.
Complete tasks as directed by the Store Manager.
Uphold Trek's uniform and presentation standards.
When Not with Customers, You'll Help:
Complete the
Daily Task List
to support store efficiency.
Maintain visual merchandising standards: product placement, pricing, and restocking.
Conduct
weekly Cycle Counts
to ensure inventory accuracy.
Assemble or pre-assemble bicycles
and
prep bikes for service
by the workshop team-bike mechanic experience is highly valued.
Keep both the
showroom
and
back-of-house
areas clean, tidy, and organized.
What We' re Looking For
You bring:
Strong communication and teamwork skills
Drive to grow and learn through feedback
Problem-solving ability and customer-first thinking
Attention to detail and reliability
Basic computer proficiency
Bonus: Prior experience in bicycle assembly or service is highly regarded
Learn more about us: /
Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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📌 Sales All Rounder (Rockhampton)
🏢 Trek Australia
📍 Rockhampton