Job Description
APS4 Participant Support Officer | Wollongong
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Position Title: Participant Support Officer (APS4 Equivalent)
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Location: Wollongong
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Contract Duration: Initial contract to December 31st with strong potential for long term extensions
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About the Role
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Are you a compassionate, organized professional who thrives on helping others navigate important services? We are seeking a dedicated Participant Support Officer to join a supportive team environment where your empathy and attention to detail will directly enrich the lives of community members.
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In this rewarding role, you will provide thoughtful administrative and operational support to ensure individuals and their families receive the clear guidance and care they deserve. You will play a vital part in listening to participant needs, managing daily workflows, and helping people access the tailored support pathways they require.
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Key Responsibilities
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Actively listen to participants, families, and stakeholders to understand their needs and provide sensitive, tailored guidance.
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Conduct desktop reviews and transpose accurate information into specialized online systems.
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Manage daily workflow allocations, prioritize tasks, and contribute recommendations to assist the broader team.
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Handle complex participant enquiries with patience, empathy, and clear communication.
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Undertake suitability assessments to help connect participants with appropriate planning streams.
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Make warm outbound calls to participants, providers, and key community stakeholders.
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Collaborate closely with team members, offering mutual support and contributing to process improvements.
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What You Will Bring
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A warm, empathetic communication style with exceptional active listening skills.
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The ability to remain calm, thoughtful, and reassuring when handling sensitive or challenging conversations.
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Sound organizational abilities to manage competing priorities with care and accuracy.
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Capability to interpret and apply policy guidelines and administrative frameworks thoughtfully.
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Experience using computer software applications, including database tools and Microsoft Office.
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A collaborative mindset and a passion for making a positive difference in the community.
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Why Apply?
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This position offers a wonderful opportunity to contribute to meaningful social outcomes while developing your skilled career. You will enjoy a warm, supportive workplace culture that values continuous learning, flexibility, and peer collaboration. While the initial engagement runs through to December, there is a strong likelihood of long term extensions for successful candidates.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Aps4 Participant Support Officer | Wollongong
🏢 Randstad
📍 Wollongong