Job Description
Customer Service & Operations Coordinator - Christmas Casuals
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Christmas Customer Service & Operations Coordinator
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Full-Time Casual | Byron Bay | Christmas Period Only
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Join Byron Bay Gifts
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We're looking for a friendly, organised and proactive person to join our team full-time over the busy Christmas period in our Byron Bay office.
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This is a full-time casual position running through to approximately 22 December, ideal for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.
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Byron Bay Gifts delivers beautifully curated gift hampers Australia-wide, with a strong focus on premium gifting and supporting local Byron Bay and Australian businesses.
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A Day In Your Shoes
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Processing online orders using Shopify and StarShipit
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Assisting customers via phone, email and live chat
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Helping resolve delivery, order and product enquiries
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Supporting day-to-day office administration
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Liaising with our dispatch team during our busiest period
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Working closely with our small team to keep everything running smoothly
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What Makes You The Right Fit?
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You are:
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Friendly, positive and qualified
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Confident communicating with customers
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Highly organised and detail-oriented
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Comfortable juggling multiple priorities
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Calm under pressure during busy periods
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A proactive problem solver
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Reliable and happy to take ownership
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Experience in customer service, administration, Shopify or e-commerce is highly regarded. However, we're happy to train the right person who brings a great attitude and strong computer skills.
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We'd Love To See
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Previous customer service experience
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Experience working in an office environment
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Strong written communication skills
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Confidence using computers and learning new systems
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An interest in gifting and e-commerce
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Availability to work full-time throughout the Christmas period
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Why Join Us?
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Friendly, down-to-earth team culture
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Beautiful office space in Byron Bay's industrial estate
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Variety in your day-to-day work
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Be part of a growing Australian gifting business
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Join us for our busiest and most exciting time of year
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Great coffee and food nearby
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Position Details
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Full-Time Casual – Christmas Period
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Based in our Byron Bay office.
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The position will run during our Christmas peak period and finish approximately 22 December ****.

📌 Customer Service & Operations Coordinator - Christmas Casuals (Byron Bay)
🏢 Byron Bay Gifts
📍 Byron Bay