Job Description
ASX: Powering Australia's financial markets
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When you join ASX, you're joining a company with a solid purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.
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In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.
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Why join the ASX?
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We are more than a securities exchange!
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The ASX team brings together talented people from a diverse range of disciplines.
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We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.
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We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.
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Your Team:
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The Digital and Enterprise Technology team are to deliver compelling experiences through digital engagement platforms that support our customer centric digital strategy, driving growth, leading in innovation and continuous improvement.
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Your responsibilities:
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Be the primary go-to contact for Salesforce support across the business and Salesforce delivery team.
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Triage, investigate and resolve Salesforce issues, escalating to engineers, vendors or support teams where required.
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Manage Salesforce release activities including planning, deployment coordination, regression support, release communications and post-release validation.
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Support Copado release processes, metadata validation,



deployment readiness and change governance.
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Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, reports, dashboards and list views.
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Manage Salesforce users, personas, profiles, permission sets, roles, sharing access and field-level security.
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Partner with business users to understand issues, clarify requirements and translate needs into practical Salesforce changes.
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Support connected platforms including Temenos Journey Manager / Avoka, DocuSign, OwnBackup and archive-related services.
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Maintain platform hygiene, data quality, access controls and operational documentation.
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Support UAT, regression testing, sandbox refreshes, QA validation and release readiness activities.
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Create and maintain release notes, user guides, support documentation and knowledge articles.
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Identify recurring issues and improvement opportunities to simplify support and improve user experience.
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Your experience and qualifications
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Must have:
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3-5 years' hands-on Salesforce administration experience in an enterprise environment.
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Strong Salesforce administration knowledge across users, profiles, permission sets, roles, sharing, field-level security, record types and page layouts.
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Experience configuring Salesforce objects, fields, flows, validation rules, reports, dashboards and list views.
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Experience supporting Salesforce release management, deployment coordination, testing and post-release validation.
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Working knowledge of Copado or similar DevOps / release management tools.
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Strong production support skills, including issue triage,



root cause analysis, incident management and stakeholder communication.
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Experience managing user access, personas and business-role-based permissions.
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Ability to engage confidently with business users and explain Salesforce behaviour clearly.
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Good understanding of data quality, platform hygiene, privacy-aware data handling and governance controls.
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Experience creating release notes, support guides, user documentation and knowledge articles.
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Salesforce Administrator Certification.
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Nice to have:
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Salesforce Advanced Administrator Certification.
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Experience with Sales Cloud, Service Cloud, Financial Services Cloud, Data Cloud, CRM Analytics or Tableau.
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Experience supporting Salesforce in financial services or a regulated enterprise environment.
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Exposure to Temenos Journey Manager / Avoka, DocuSign, OwnBackup, archive solutions or other Salesforce- connected platforms.
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Understanding of Salesforce integrations, API-based data flows and common troubleshooting patterns.
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Experience supporting sandbox refreshes, environment readiness and operational release planning.
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Experience coordinating with vendors or Salesforce support for platform issues and escalations.
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Exposure to Einstein, Agentforce or automation-assisted Salesforce support capabilities.
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Behavioural expectations
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We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values.
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At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options.
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We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.
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To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

📌 Salesforce Administrator (New South Wales)
🏢 ASX
📍 New South Wales