Job Description
Are you an energetic and compassionate Medical Receptionist ready to make a real difference in the lives of patients?
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Join a high-performing team known for its warmth, expertise, and exceptional care - and enjoy a workplace that truly recognises and rewards your contribution.
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Central Queensland Radiology (CQR) is part of the Integral Diagnostics (IDX Group) - one of Australia and New Zealand's leading providers of quality diagnostic imaging.
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With eight fully accredited practices across Gladstone, Rockhampton, Yeppoon, and Emerald, we deliver world-class services with a strong regional heart. We also collaborate closely with our Sunshine Coast Radiology colleagues, providing services across both private clinics and hospitals.
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About the Role
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We're looking for a friendly and motivated Casual Medical Receptionist to join our welcoming front desk teams at Gladstone Hospital and our private clinic at Dawson Road.
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As the first point of contact, you'll play a vital role in supporting patients accessing a full range of imaging services - from X-ray, Ultrasound , CT to MRI and Interventional Procedures
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Enjoy the flexibility of a casual position with varied Monday to Friday shifts between 6:30am and 6:00pm, with no weekends, making it easier to maintain a great work-life balance.
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A Day in the Life
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Greeting patients and creating a welcoming first impression
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Managing bookings, billing, and payments (Medicare, health funds, EFTPOS)
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Working closely with Medical/Surgical wards and our technical team
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Inpatient procedure and CT Injection bookings
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Coordinating with referrers and doctors for appointments and results
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Attending staff meetings and ongoing training sessions
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Maintaining compliance with workplace health & safety and company policies
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About You
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You'll thrive in this role if you have:
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Previous experience in healthcare reception (Medical Imaging, Dental, Allied Health or similar) - highly regarded
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A professional, approachable, and confident communication style - in person and over the phone
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Knowledge of medical terminology or practice management systems (an advantage)
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A collaborative, proactive attitude and high integrity
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A well-presented and patient-focused approach
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Excellence in customer service delivery in order to exceed patient and referrer expectations.
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Effective communication and interpersonal skills to show patients care, compassion, and empathy
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Excellent attention to detail to ensure patient confidentiality
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Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
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Detailed analytical and problem-solving skills
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Solid attention to detail and focus on completing high quality work
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Why Join Us?
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At CQR, we know our people are our greatest strength. Here's what you'll enjoy:
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A strong culture that fosters teamwork, community, and inclusivity.
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State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career
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Full Uniform provided
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Staff recognition programs and awards
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Fitness Passport with over ****+ locations nationwide
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Employee benefits, assistance programs, discounted healthcare for you and your immediate family.
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Fantastic development opportunity to further your career with Imaging Queensland
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We welcome applications from Aboriginal and Torres Strait Islander peoples with relevant skills and experience.
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Start your new chapter at CQR - where care begins with you.

📌 Medical Receptionist - Casual (Gladstone Central)
🏢 Integral Diagnostics (IDX)
📍 Gladstone Central