Unitech is the leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets in the Wollongong region.
With over 35 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Service Desk Level 1 & 2 skilled to join our growing support team.
Reporting directly to the Service Manager, this opportunity will expose the successful candidate to a wide range of products, services & skill sets utilised to deploy Information Technology solutions to a diverse range of clients & industries.
Key Responsibilities (including but not limited to):
Daily technical & troubleshooting support services via Service Desk ticketing system
Provide Level 1 & 2 phone, e-mail & remote support services
Supporting cloud solutions Microsoft 365 and Azure
Supporting the Service Desk team through escalation support for technical issues
Management of servers, desktops, laptops & mobile devices
Management of services, software, anti-virus, backups, and peripheral equipment
Understanding & updating network topology diagrams & documentation
Daily communication on issues & resolutions to clients
Monitoring Service Desk ticket queues and priority levels
Be part of an on-call roster system
The ability to work under pressure, autonomously & in a team environment
Be professional, reliable, punctual, organised & well presented
Must have excellent verbal & written communication skills (fluent in English)




Formal qualifications and/or combination of demonstrated competency in Helpdesk/Service Desk support systems & procedures, IT Certifications / Degree / Diploma preferred
High level of drive and integrity; take ownership of incidents and problems through to full resolution
Must have a current Australian Driver's Licence & Car
Must be at least an Australian Permanent Resident with no restrictions
Understanding of outsourced & MSP-style support systems and Products
Experience with Microsoft 365 administration and troubleshooting, Exchange Online, SharePoint, Teams, and Azure Cloud-based deployments
Experience in Cyber Security Solutions
Networking and Firewall experience
Experience with cloud-based phone systems and managed print solutions
Experience with Microsoft Server Operating Systems, Active Directory, Microsoft Entra ID / Azure AD, and Group Policy
Understanding of LAN, WAN, Wi-Fi, VPN and internet connectivity network environments
Experience with Remote Desktop, VMware & Hyper-V environments
Previous experience with Helpdesk/Service Desk & MSP style businesses
Exposure to Managed Services support systems or other RMM (eg: ConnectWise)
2 + years past experience within the ICT industry
Strong problem-solving skills, attention to detail & time management skills
ITIL understanding and/or certifications
Package:
A generous package is offered to the right candidate, depending on the candidate's individual skills & experience, which will incorporate all industry & legislative requirements.
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📌 It Service Desk Support Msp (Wollongong)
🏢 Unitech Solutions
📍 Wollongong