Job Description
Do you go the extra mile to create a memorable guest experience?
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We are currently seeking a Fulltime Guest Service Agent / Hotel Receptionist to join our team.
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What we are looking for:
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A customer service-focused individual with strong communication skills and pride in personal presentation
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A passionate team player who can bring a smile to both colleagues and guests
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Someone with positive energy and a can-do attitude, consistently brought to every shift
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Prior experience in the hospitality or customer service industry
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Experience with Opera or similar systems (highly regarded)
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Full Australian working rights, with availability to work across a rotating roster including mornings, evenings, weekends & public holidays.
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Flexibility to assist across other departments of the hotel as required
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As our next Guest Service Agent, you will:
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Greet and check in/out guests with a warm and welcoming attitude
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Handle guest inquiries and provide information about the hotel and local area
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Manage phone calls, email enquiries, reservations, and guest requests
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Assist with administrative duties including invoicing and maintaining guest accounts
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Ensure the lobby and front desk area are clean, presentable, and inviting
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Resolve guest complaints or issues professionally and efficiently
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Communicate effectively with other employees, departments, and guests
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Support other hotel departments as needed
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Shortlisted applicants will be contacted via email or phone to arrange an in office interview.

📌 Fulltime Hotel Receptionist/Guest Service Agent (North Mackay)
🏢 Mantra Group
📍 North Mackay