Job Description
Barry Plant St Albans is a leading real estate agency committed to delivering exceptional service to our clients and community. With a strong reputation built on professionalism, expertise, and customer care, we pride ourselves on being a trusted partner for all property matters in the St Albans area. Our team is dedicated to creating a welcoming, supportive workplace where every team member can thrive and contribute to our continued success.
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About the role
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We are seeking a reliable and organised Receptionist / Administration Support professional to join our St Albans office on a full-time basis. This is a key front-facing role that forms the backbone of our daily operations, ensuring smooth communication between clients, staff, and external stakeholders. You will be the first point of contact for our clients, setting the tone for their experience with Barry Plant. This position is essential to maintaining our high standards of customer service and operational efficiency.
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Key responsibilities
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Greeting clients, visitors and callers in a professional and courteous manner
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Managing incoming and outgoing telephone calls and directing them to appropriate staff members
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Responding to client enquiries via phone, email and in person with accurate information
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Scheduling and coordinating appointments, open homes and property viewings
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Processing property documentation and maintaining accurate filing systems
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Providing administrative support to sales and management staff
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Managing front desk operations, including mail distribution and office supplies ordering
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Maintaining confidentiality and handling sensitive client information appropriately
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Supporting event coordination and promotional activities as required
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Performing general administrative tasks to support day-to-day office operations
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What we're looking for
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Proven experience in a receptionist or administration support role, preferably in a customer-facing environment
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Excellent verbal and written communication skills with professional telephone manner
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Strong organisational and time management abilities with capacity to manage multiple tasks simultaneously
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Proficiency with Microsoft Office applications and general computer literacy
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High level of attention to detail and accuracy in record-keeping
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Friendly, patient and qualified demeanour with outstanding customer service skills
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Ability to work independently and as part of a collaborative team
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Discretion and ability to handle confidential information responsibly
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Flexibility and willingness to adapt to changing priorities
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Familiarity with real estate terminology and processes is advantageous but not essential
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What we offer
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Barry Plant St Albans is committed to providing a supportive and inclusive workplace where you can grow and develop your career. We offer competitive remuneration, a friendly team environment, and the opportunity to be part of a well-established and respected real estate agency. We value our staff and recognise their contributions to our success. You will have the opportunity to develop your skills in customer service, administration and real estate operations whilst working with experienced professionals. We encourage a healthy work-life balance and provide a professional, welcoming workplace culture.

📌 Receptionist / Administration Support (Victoria)
🏢 Barry Plant
📍 Victoria