Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Description
Employment Type Permanent Closing Date 29 Sept :59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra, we're more than just a leading telecommunications company— we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store— you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not 'just a job', it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.The benefits are pretty awesome, too.
Every day is different.
A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you're at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets.Your knowledge,



progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
We offer the perkiest of perks.
When it comes to rewarding our people, we've got so much to be excited about. Some of these include:
30% off Telstra services
Exclusive discounts and offers across 240 brands and partners
A flexible, inclusive approach to parental leave – do it your way!
Unlimited access to ***** learning programs – something for everyone!
Monthly performance rewards and recognition programs
There's more! Benefits Your Way - Telstra
Opportunities available across these locations:
COFFS HARBOUR
GRAFTON
BALLINA
LISMORE
Casual, Part Time- and Full-Time roles available
Store hours vary – search your store
What You'll Be Doing:
Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options:



Take advantage of 16 weeks of paid parental leave – the Telstra Extra Day Off – gender affirmation leave – Cultural Leave – Blood Donor Leave – and the ability to purchase up to 4 weeks of additional leave.
Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your growth opportunities, helping you prepare for your next step.
Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!
Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is It You We're Looking For?
The ability to easily build a connection with a variety of new and existing customers
An appetite to quickly develop customised solutions for customers
A drive to reach (and exceed!) sales targets and KPIs
The hunger to learn and grow within the role (and beyond!)
A positive and resilient approach to customer service within a busy environment
Experience in a customer-facing role
Is It You We're Looking For?
Great Communication Skills: You're a natural at connecting with people and making their day better.
Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity: You have a can-do attitude, even when things get busy.
Customer-Facing Experience: Previous experience is a plus but not required— bring your enthusiasm and we'll teach you the rest!
#J-*****-Ljbffr

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