Job Description
At Crown Family Jewellers, we are embracing a fresh vision for the future while remaining proudly family-owned and committed to the personalised service for which we are known.
n
Our flagship boutique offers an exceptional collection of diamonds, coloured gemstones and bespoke, one-of-a-kind jewellery, supported by our highly skilled on-site Master Jeweller. We pride ourselves on creating a warm, memorable and luxurious experience for every client.
n
We are seeking an enthusiastic and experienced Jewellery Sales Professional to join our dynamic team at Westfield Chermside.
n
This is an exciting opportunity for someone who is passionate about fine jewellery and luxury retail, with a desire to express their creativity through helping clients design beautiful bespoke jewellery. An interest in social media, creating engaging posts or assisting with online enquiries would also be a wonderful advantage; however, it is not essential.
n
Key Responsibilities:
n
n
Deliver warm, knowledgeable and exceptional customer service
n
Assist clients in selecting fine jewellery to suit their individual style, occasion and budget
n
Use creativity and design flair to assist clients in bringing their bespoke jewellery ideas to life
n
Build genuine, long-lasting client relationships and encourage repeat business
n
Achieve individual and team sales goals
n
Maintain excellent knowledge of diamonds, gemstones and jewellery collections
n
Perform general administrative duties,



including emails, customer follow-ups and stock updates
n
Contribute to in-store promotions, marketing campaigns and special events
n
Maintain immaculate personal presentation and ensure the boutique is beautifully presented
n
Work as part of a rotating seven-day roster, including evenings, weekends and public holidays
n
A minimum of two years' jewellery sales experience
n
Proven sales ability and a genuine passion for fine jewellery
n
A creative eye and a desire to assist with the design of bespoke jewellery
n
Exceptional communication and customer service skills
n
Confidence in developing solid and lasting client relationships
n
A positive attitude, maturity and immaculate personal presentation
n
Strong attention to detail and organisational skills
n
Ability to work independently and collaboratively within a team
n
Reliable, punctual and trustworthy
n
n
Desirable, but Not Essential:
n
n
An interest in Instagram, Facebook and social media content creation
n
Experience photographing jewellery or creating engaging posts
n
Confidence responding to online customer enquiries
n
Experience assisting with websites, online products or e-commerce
n
A natural flair for styling, design or visual presentation
n
n
Join a forward-thinking, energetic family business where beautiful jewellery and genuine client relationships are at the heart of everything we do.

📌 Luxury Jewellery Sales Professional (Queensland)
🏢 Crown Family Jewellers
📍 Queensland