Support Services Manager
Lead high-performing teams and drive operational excellence.
Influence business outcomes through people, performance and culture.
Join a values-driven organisation with genuine career progression.
THE POSITION
Reporting to the General Services Manager, you will oversee multiple service streams including
Cleaning, Patient Services, Loading Dock Operations and the Equipment Loans Store
, ensuring the delivery of safe, compliant and high-quality services that support patient care and operational excellence.
This is an exciting leadership opportunity for a driven manager who thrives in fast-paced environments and enjoys building strong teams, developing people and driving continuous improvement.
Key responsibilities include:
Leading and managing day-to-day support service operations across the hospital
Managing workforce planning, rostering, staffing allocation and leave management
Driving service excellence through audits, inspections and compliance monitoring
Ensuring adherence to healthcare cleaning standards, infection prevention protocols and workplace safety requirements
Managing budgets, labour costs, stock control and operational performance
Leading recruitment, onboarding, training and ongoing development of team members
Investigating incidents, hazards and customer feedback, implementing effective corrective actions
Building strong partnerships with hospital stakeholders and clinical teams
Creating a positive team culture focused on safety, respect and engagement
Identifying opportunities for service improvement and business growth
THE PERSON




You are an experienced operational leader who is passionate about delivering exceptional service outcomes while developing high-performing teams.
You will bring:
Proven experience managing support services, facilities or operational teams in a large and complex environment
Strong leadership skills with the ability to motivate, coach and develop diverse teams
Demonstrated experience managing rosters, workforce planning and labour costs
A genuine commitment to workplace safety and compliance
Excellent stakeholder management and communication skills
Strong administrative and computer skills, with experience using workforce management and reporting systems
The ability to work under pressure and maintain high standards in a dynamic setting
A commitment to continuous improvement, customer satisfaction and operational excellence
A current Police Check or willingness to obtain one
Highly regarded:
Previous experience within a healthcare or hospital environment
Understanding of healthcare cleaning standards and infection prevention practices
Experience with systems such as Deputy, payroll platforms, audit tools and reporting software
Recruitment and interviewing experience
THE BENEFITS
Lead a critical support services function within a major healthcare facility
Diverse leadership role with significant operational responsibility
Structured onboarding and comprehensive training program
Ongoing professional development and career progression opportunities
Supportive team culture that values safety, quality and continuous improvement
Free onsite parking
Access to a wide range of corporate benefits and discounts
Career opportunities with one of the world's leading support services organisations

📌 Support Services Manager (Canberra)
🏢 Compass Group
📍 Canberra