Mascot | Fully office-based + free onsite parking
What makes this company unique?
Step into the world of premium home furnishings! This established business represents beautiful international brands across Australia and Current Zealand
Relationships are at the heart of this business. Many customers and suppliers have worked with the company for years, so service is personal rather than transactional
There's plenty of variety here! You won't be pigeonholed into one repetitive task, with opportunities to get involved across customer service, orders, sales support, suppliers, and projects
Join a friendly, down-to-earth team where people know their products, know their customers, and genuinely work together to get things done
Looking for somewhere you can settle in and stay? This is a long-term opportunity with the scope to learn, grow, and take on more over time
Forget circling Mascot looking for a parking space every morning – there's free parking onsite!
What is unique about you?
You're someone who genuinely likes helping people – you're warm, responsive, and naturally good at building rapport
Busy inbox? Phone ringing? An order that needs sorting? You're at your best when there are a few things happening at once
Details matter to you. Whether it's a price, product code, stock level, or delivery detail, you're someone who checks rather than assumes
You have experience in customer service, operations, sales support,



or a similarly fast-paced role
You're confident picking up the phone and speaking with customers, but equally polished and professional over email
You're organised without being rigid and can reshuffle your priorities when something more urgent lands on your desk
You're naturally curious and enjoy learning the ins and outs of a product range so you can give customers genuinely useful answers
If you've worked in home furnishings, interiors, furniture, design, or a product-based business, brilliant! If not, an interest in beautiful products and a willingness to learn will go a long way
A snapshot of your role....
Be the friendly first point of contact for customer enquiries across phone and email
Process customer orders, quotes, and proformas accurately, keeping everything moving behind the scenes
Check stock availability, coordinate stock reserves with suppliers, and provide customers with accurate pricing and product information
Build strong relationships with customers and suppliers, becoming someone they know they can rely on
Work closely with the sales team, helping with customer requests, projects, and the day-to-day details that keep everything running smoothly
Pitch in across the wider operations team when needed – this is an all-rounder role where variety is part of the appeal!
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📌 Customer Service Representative (New South Wales)
🏢 EST10
📍 New South Wales