Full time Specialist Medical Receptionist
Sunshine Coast Diabetes and Endocrine Specialists – Buderim QLD
We are seeking a
Full time Specialist Medical Receptionist
to join the team at Sunshine Coast Diabetes and Endocrine Specialists in Buderim, Queensland. This is a full-time position that is integral to the smooth operation of our specialist practice. As a Specialist Medical Receptionist, you will be the first point of contact for our patients and will play a crucial role in delivering exceptional patient experiences whilst supporting the clinical and administrative functions of our endocrinology and diabetes services. This position is based in office at our Buderim location.
What you'll be doing
Greeting patients warmly and professionally, managing patient check-in and check-out processes with efficiency and care
Scheduling and confirming patient appointments, optimising the appointment calendar to ensure smooth clinic operations
Processing patient registrations, collecting relevant medical history and insurance information accurately
Answering incoming telephone calls and directing enquiries to appropriate staff members or providing information about services
Managing patient records and maintaining confidentiality in accordance with privacy legislation and practice policies
Processing patient payments and invoicing, handling cash and electronic transactions securely
Liaising with pathology services, imaging providers and other healthcare professionals to coordinate patient care and referrals
Maintaining a clean, welcoming and organised reception area
Providing administrative support to clinicians and management as required
Utilising medical practice management software and other computer systems proficiently
What we're looking for
Previous experience working as a medical receptionist or in a healthcare administrative role, ideally within a specialist medical practice
Excellent communication skills, both verbal and written,



with the ability to interact professionally with patients, clinicians and external healthcare providers
Strong organisational and time management abilities, with capacity to manage multiple tasks and priorities simultaneously
Proficiency with computer systems and medical practice management software, with a willingness to learn new systems
Knowledge of basic medical terminology and understanding of patient confidentiality and privacy legislation, including the Privacy Act ****
Ability to remain calm and professional in a busy healthcare environment, demonstrating patience and empathy towards patients
Strong attention to detail and accuracy, particularly when handling patient information and financial transactions
Flexibility and adaptability, with a collaborative approach to working within a small team
Current knowledge of health insurance and Medicare processes would be advantageous
What we offer
We are committed to creating a supportive and professional workplace where our team members can thrive. We offer competitive remuneration commensurate with experience and qualifications. Full time employment provides job security and stability, with opportunities to develop expertise in specialist medical administration. We maintain a focus on work-life balance and provide a respectful workplace culture that prioritises the wellbeing of our staff.
About us
Our private practice is a dedicated specialist medical practice committed to providing comprehensive and compassionate care to patients with diabetes and endocrine disorders. We are passionate about improving patient outcomes and educating our community about diabetes and endocrine health. Our practice values professionalism, integrity, and a patient‐centred approach to care. We pride ourselves on maintaining a welcoming environment where patients feel supported and informed throughout their healthcare journey. Our team is dedicated to excellence in clinical practice and creating a workplace culture that reflects our commitment to both patient care and employee satisfaction.
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📌 Full Time Specialist Medical Receptionist (Melbourne)
🏢 Sunshine Coast Diabetes and Endocrine Specialists
📍 Melbourne