Senior Customer Service / CX Coordinator
We're Kalgin Global Logistics - a freight forwarding and logistics company that's grown by getting freight where it needs to be, on time. We work across a wide range of freight services for clients around the world, and we've built our name on being the people who sort things out when others can't.
We're looking for an experienced Customer Service professional ready to take the next step - from case handling into a role with real commercial exposure.
You'll manage a portfolio of accounts. Some need the operational support you're used to; others give you the chance to engage customers more strategically - helping with supply chain challenges, reviewing account health, and spotting risks and opportunities early.
This is a genuine development role. We're not expecting a fully-formed Account Manager - we want someone with a solid CS foundation who's ready to grow into the commercial side.
What You'll Do




Resolve day-to-day customer queries and maintain service levels
Support account check-ins and health reviews
Help customers navigate supply chain challenges
Track AR status and follow up on outstanding balances
Build toward leading account reviews independently
What We're Looking For
Experience in customer service, support or coordination
Strong communicator with a customer-first mindset
Comfortable balancing reactive support with proactive relationship work
Keen to grow toward account management / CX
Supply chain or B2B experience a plus
Why Join Us
Clear pathway from CS into Account Management / CX
Real commercial exposure without being thrown in the deep end
Mentoring and support as you build new skills
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📌 Senior Customer Service / Cx Coordinator (Victoria)
🏢 Kalgin Global Logistics
📍 Victoria