IMMEDIATE -Senior Service Delivery Manager - 12 months - AUD ******* per hour - Federal Project
Senior Service Delivery Manager
Initial contract duration : 12 Months
Experience level - Lead - EL2 equivalent
Location of work - Sydney
Maximum hours : 40 hours per week
Security clearance : NV1 or Baseline
Daily Rate : AUD ********* including super
Primary Skills
Lead a product team, technical delivery management and be the agile scrum master for the Case Management, Customer Relationship Management (Case and CRM), Customer Services Pega solutions.
Continually working towards improving the agile approach
Organising planning on system delivery, showcase and rollout in accordance with agile methodology.




Organising delivery team resources with relevant Line Managers to meet delivery goals.
Ensuring project work is delivered within the budget through regular monitoring and reporting.
Establish and transition to a BAU team for the on-going support of the solution operations e.g. managing technology issue escalations.
Promoting an engaging, knowledge-sharing, transparent culture that is aligned with APS values and APS code of conduct.
Encouraging team members to share and document information to remove agency risks of having single-points of failure.
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📌 Pega Service Delivery Manager (New South Wales)
🏢 Total Resource Solutions
📍 New South Wales