Operations Assistant & Internal Sales Coordinator
Auswood International Pty Ltd – Milperra NSW
This full-time position combines operations coordination, internal sales and customer service. You will be a central communication point between customers, sales, warehouse, purchasing, accounts and transport providers—helping each order move smoothly from enquiry and order entry through picking, dispatch and delivery.
The role suits someone who enjoys variety, keeps details under control and takes ownership. You will identify problems early, follow up the right people and stay with an issue until the outcome is confirmed.
Key responsibilities
Respond professionally to customer enquiries by phone and email
Process sales orders accurately and confirm pricing, stock availability, lead times and delivery requirements
Prepare quotations, follow up outstanding quotes and refer sales opportunities to the relevant salesperson
Check customer purchase orders against Auswood sales orders and coordinate approved changes or urgent requirements
Support external sales staff with quotations, stock checks, order status and customer information
Keep customer and follow-up records current in the ERP and CRM
Review daily orders and dispatch priorities, confirm stock allocation and issue picking documents
Coordinate warehouse priorities and freight bookings, providing accurate delivery details
Monitor orders from picking through delivery and maintain proof-of-delivery and freight records
Investigate delayed, incomplete, damaged or incorrect deliveries and coordinate recovery or claims where appropriate
About you




Experience in internal sales, customer service, sales-order processing, operations administration or logistics coordination
Robust attention to detail, organisation and follow-up, with the ability to manage competing priorities
A professional and responsive telephone and email manner
Confidence using ERP or inventory systems and Microsoft Office, particularly Excel
Clear written and verbal English and the ability to work across customers, sales, warehouse, purchasing, accounts and transport providers
A demonstrated willingness to take ownership and follow actions through to completion
Experience in timber, building materials, construction products, wholesale distribution or a similar environment
Experience with MYOB Advanced or a comparable ERP, plus HubSpot or another CRM
Practical knowledge of warehouse dispatch, freight, inventory control, cycle counting, replenishment, barcode processes or warehouse-location systems
About us
Auswood is an Australian importer and wholesale supplier of engineered timber, formwork, flooring and building materials. Our product range includes LVL, plywood, I-joists, glulam, engineered timber flooring, hybrid flooring, fibre cement and composite decking.
A stable, full-time role with a practical mix of operations, customer service and internal sales
Direct involvement in improving order, inventory and customer-service processes
Product and internal systems training, with exposure to ERP, CRM, inventory and freight workflows
A supportive, results-focused environment and competitive remuneration based on experience
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📌 Operations Assistant & Internal Sales Coordinator (New South Wales)
🏢 Auswood International
📍 New South Wales