Job Description
Our client is a highly regarded residential builder with a long-standing reputation for delivering quality homes and exceptional customer experiences. Due to continued growth, they are seeking an experienced Pre-Site Coordinator to join their team and manage projects through the critical pre-construction phase.
n
This is a full-time position, Monday to Friday, based in a modern office environment with a collaborative and supportive team. They also offer 1 -2 days WFH.
n
The Role
n
Reporting to the Customer Experience Manager, the successful candidate will be responsible for managing the client journey from sales acceptance through to construction commencement, ensuring projects progress efficiently while maintaining a high standard of customer service and accuracy.
n
Key responsibilities include:
n
n
Managing multiple pre-site files simultaneously and maintaining accurate project records.
n
Coordinating permit applications, council approvals, and associated documentation.
n
Ensuring all building contract conditions and pre-construction requirements are satisfied.
n
Liaising with clients in a professional manner across phone, email, and face‐to‐face interactions.
n
Recording and managing client communications throughout the pre‐site process.
n
Conducting follow‐up activities to keep projects on schedule.Tracking finance approvals, deposits, and key project milestones.
n
Monitoring land settlements and ensuring project information is accurately maintained within internal systems.
n
Following up developer approvals and proactively resolving issues to minimise delays.
n
n
About the Ideal Candidate
n




This opportunity is best suited to a highly experienced pre-site professional who can confidently manage a busy pipeline with minimal supervision.
n
The successful candidate will demonstrate:
n
n
Extensive experience in a Pre‐Site Coordinator, Customer Experience Coordinator, Workflow Coordinator, or similar role within residential construction.
n
Robust knowledge of the end‐to‐end pre‐construction process, including permits, approvals, and contract administration.
n
Experience using ClickHome or comparable residential construction software (highly regarded).
n
Exceptional organisational skills with the ability to prioritise competing deadlines and manage multiple projects concurrently.
n
Excellent problem‐solving abilities and a proactive approach to overcoming challenges.
n
Outstanding written and verbal communication skills, with the confidence to build strong relationships with clients and internal stakeholders.
n
A meticulous eye for detail and a commitment to delivering a seamless customer experience.
n
n
What's on Offer
n
n
Competitive salary package commensurate with experience.
n
The opportunity to join an established and respected residential builder with a strong pipeline of work.
n
A collaborative team culture that values professionalism, accountability, and customer service.
n
Long‐term career stability and opportunities for professional growth.
n
Modern office facilities and a supportive working environment.
n
n
In the past 5 years we have been extremely humbled to have placed over 14,000 people into meaningful employment. This equates to 21 lives enhanced every day!

📌 Senior Pre-Site Administrator (Queensland)
🏢 Marble Group
📍 Queensland