Job Description
Service Delivery Coordinator | ICT
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Carseldine, Brisbane
n Initial 12-month contract
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About the role
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Our client, a leading Government organisation are seeking a Service Delivery Coordinator. You will work closely with the Service Delivery Manager, you'll help coordinate the operational delivery of ICT services across a complex technology workplace.
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Key responsibilities
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Coordinate ICT incidents, faults and service desk escalations through to resolution
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Act as a key operational contact for customers, vendors and stakeholders
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Coordinate technical teams and external service providers
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Support hardware asset management, lifecycle activities and minor works
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Track operational risks, issues, actions and service performance
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Coordinate service reviews and operational meetings
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Maintain service documentation, procedures and knowledge articles
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Support service planning, reporting, contracts and budget activities
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Identify opportunities to improve service delivery
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Contribute to broader ICT projects and initiatives
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Skills and Experience
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We're looking for someone with:
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3–5 years' experience across ICT service delivery, service management, managed services or ICT operations
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Strong experience managing incidents, problems and escalations
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Experience coordinating technical teams and third-party vendors
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Knowledge of ITIL-based service environments
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Excellent stakeholder engagement and communication skills
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Confidence running operational service meetings and managing competing priorities
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Strong documentation, risk and issue management capability
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A proactive, customer-focused approach with genuine curiosity and willingness to learn
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Experience within large, complex or government environments will be highly regarded.
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📌 Service Delivery Coordinator | Ict (Queensland)
🏢 Mura Connect
📍 Queensland