Spicers is a national Company with offices and warehouses in every state and territory in Australia.We are a leading provider of products and services to the print, design and advertising industries. Our range is targeted to various print segments and includes fine paper, Visual Communication materials, synthetics, self-adhesives, packaging grades and a number of other substrates.
About this Position
As a Customer Service Administrator, you will work in our busy Converting production team to provide an exceptional level of service to a wide variety of customers. Day-to-day you will answer phone and email enquiries, processing work orders, book transport and provide cutting-edge solutions for customers to meet their needs. You will also work closely with the converting and warehouse teams to support timely and accurate ordering and delivery of customer goods, and when appropriate support our internal sales team.
Based in our Dingley office, you will report to the Warehouse Manager and your hours of work will be Monday to Friday, 8.00am-4.30pm, 40 hours per week.
Key Responsibilities:
Receive and respond to customer enquiries via phone and email
Provide a high standard of customer service




Work with converting team to assist with overflow workload
Process orders in SAP, check stock availability and where required suggest alternative products
Liaise with transport companies for transport bookings on a daily basis
Build and maintain excellent knowledge of product ranges
Focus on and support sales of ageing stock
Provide direction to customers on our products and services
Work within in a small dedicated team
Liaise with external sales and warehouse teams to ensure service levels are achieved
Ad-hoc duties as required.
Skills and Experience:
Proven experience in a customer service role
Experience in the print, packaging or label industry (highly desirable)
Excellent communication skills (written and verbal)
Strong interpersonal skills
Strong attention to detail
Ability to retain information
Proficient in using Microsoft Office products (Word, Excel)
Experience using SAP is preferred
Drive, energy and a willingness to learn.
Remuneration and Benefits:
Training and development provided
Exceptional company culture offering social, community and wellbeing programs
Work life balance
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📌 Customer Service / Internal Sales (Melbourne)
🏢 Spicers Australia
📍 Melbourne