Magenta Community Services - Toowoomba QLD
Experienced Female Support Worker - Complex Care | Toowoomba QLD
Join a team that values professionalism, compassion, and people-first support.
About Magenta
Magenta Community Services is a values-driven disability support organisation providing person-centred and flexible care across Queensland and New South Wales. We're professionals with heart - focused on building genuine relationships, not red tape.
Our team works with participants who have diverse and complex needs, creating safe, empowering environments where people can live life their way.
The Role
We're seeking experienced Support Workers in Toowoomba to support two female participants with
highly complex behaviours and significant support needs
, delivered through a 2:1 support model.
In this role, you'll:
Deliver hands-on, person-centred care including all aspects of daily living (personal hygiene, meal preparation, cooking, cleaning, domestic tasks).
Assist with mobility, transfers, lifting, positioning, and use of mobility aids.
Implement Positive Behaviour Support (PBS) Plans, restrictive practice protocols (environmental & physical), and apply de-escalation strategies as needed.
Provide non-verbal communication supports (e.g., key word signing), behaviour cue-reading, and proactive support.
Support participants to access the community including social, recreational, and medical activities.
Assist with skill development to build independence, confidence, and decision-making.
Maintain a safe environment by following risk assessments, safety protocols, and working collaboratively with allied health and families.
Work as part of a multidisciplinary team, including completing documentation, handovers, and contributing to care planning.
Be flexible across a range of shifts, including
active shifts, sleepovers, evenings, and weekends
.
Important Availability Requirement
Active overnight availability is our TOP PRIORITY for this role.




We are specifically looking for applicants who can reliably commit to
active overnight shifts
, as well as providing some availability for
day, evening and sleepover shifts
.
Applicants who are only available for day shifts or who cannot commit to active overnight work are
unlikely to be successful
.
Please clearly outline your availability in your application.
What You'll Bring
Essential:
Proven experience supporting people with
complex behaviours and/or high support needs
.
Experience supporting participants who experience seizures
, including the ability to recognise and respond appropriately to seizure activity.
Confidence implementing Positive Behaviour Support Plans and restrictive practice protocols.
Experience with behaviour de-escalation and managing complex or escalated behaviours.
Ability to read and respond to behavioural cues and support non-verbal communication.
Ability to remain calm, professional and consistent in challenging situations.
Solid understanding of participant dignity, choice, rights and person-centred support.
Reliable availability for
active overnight shifts
, with additional availability across day, evening and sleepover shifts.
Current:
NDIS Worker Screening Check
Working with Children Check
National Police Check
First Aid & CPR Certificate
COVID-19 Vaccination
Desirable / Highly Regarded:
Certificate III (or higher) in Individual Support / Disability / Community Services or related field
MAYBO training
Therapeutic Crisis Intervention (TCI) certification
Experience with behaviour de-escalation, restrictive practices, or injury prevention
Experience working within a 2:1 support model.
Why You'll Love Working With Magenta
Supportive, inclusive team culture
Paid induction and ongoing professional development including advanced training
Consistent shifts and meaningful connection with participants
Flexibility in roles and genuine respect for your input
Genuine respect for your experience, knowledge and input.
A team that values
calm, capable and compassionate support
#J-*****-Ljbffr

📌 Complex Support Worker - Females (Toowoomba)
🏢 Magenta Community Services
📍 Toowoomba