As a Brand Champion (our version of a Customer Success Manager), you'll partner with our incredible customers to help them unlock the value of brand tracking with Tracksuit. You'll sit at the intersection of data, storytelling, brand, and relationships, ensuring customers adopt Tracksuit deeply, see clear value, and choose to stay and grow with us.
What you'll do:
Manage a varied portfolio of customers from SMB to mid-market and Enterprise, spanning a wide range of consumer products and services, delivering strong retention and sustainable growth
Work closely with marketers, brand leaders, insight professionals, founders and C-Suite through key moments in their customer journey from onboarding to regular on-going touchpoints, supporting them to bring Tracksuit data and insights to life through adoption, activation and usage
Story-tell with data, weaving together platform knowledge, methodology, brand theory and business context to help customers drive business outcomes
Be the Voice of Customer: translate customer feedback into explicit and actionable recommendations for Product, and hold a clear POV on how Tracksuit could evolve
Internally, build strong cross-functional relationships with Product, Marketing, Partnerships and Solutions to help drive the best outcomes for your customers
Be a strong team player and contributor to the CS function - form strong relationships with other Brand Champs to share learnings and help the CS function continuously level up the customer journey to improve our customer experience
What you'll bring:
3-5+ years in a Customer Success or Account Management role, preferably within the SaaS industry
Brand & marketing fluency - you get why brand matters and how to prove it
Data-literate and product-curious; comfortable speaking to data and guiding conversations with dashboards
Excellent written & verbal comms across exec, user and technical audiences
Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes
Tool familiarity (we use HubSpot, Subskribe, Notion, Claude)
Our flavour of High Care + High Performance: kind, organised, ambitious, team-first




What Success Looks Like (first 12months)
You consistently help customers unlock meaningful value from Tracksuit data and insights through strong product knowledge, embedding it into their workflows to inform real brand and marketing decisions
You retain and grow your accounts by building strong customer relationships and value realisation
You actively contribute to shared team learning and show up as a genuine champion, for your customers and your teammates
You collaborate cross-functionally, partnering closely with Growth Account Executives, Product, and Solutions to support CS KPIs and inform the product roadmap, marketing, and enablement
Why join us at Tracksuit?
As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans. But don't take our word for it!
At just over 4 years old, we're incredibly grateful and excited to be working with over ****+ epic brands across USA, Canada, NZ, AU and UK, like David Jones, Tiffany & Co, frank body, Heaps Normal, Go-To-Skincare, Arnotts, MyFitnessPal, Bondi Sands and more.
Tracksuit's vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We're doing this by becoming the common language to measure and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking - taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.
We're a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.




Underpinning the experience are our great benefits, including:
Compensation:
Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team
Employee Share Option Program (ESOP):
So that everyone on the team has a share in Tracksuit's success.
Generous parental benefits:
12 weeks' paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
A $**** personal L&D; budget
for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
Flexible working:
We have beautiful offices in New York, London, Sydney and Auckland. We are office first but offer flexibility day to day and adopt a balanced approach to WFH/in-office work.
But don't take our word for it! You'll be joining the:
Mumbrella Marketing Company of the Year ****
HRD Employer of Choice <200 Staff ****
NZ Hi Tech Awards, Emerging Company of the Year ****
AFR Best Place to Work Media and Marketing (4th place) ****
FYI - We're pet-friendly in principle and practice — with the occasional four-legged visitor adding to the charm, not the chaos.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Please note: this role also includes up to 20% commissions on-top of base.
We run comprehensive full-cycle comp reviews annually, as well as rolling promotions when you've levelled up. Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP.
#J-*****-Ljbffr

📌 Customer Success Manager (New South Wales)
🏢 Tracksuit
📍 New South Wales