NSW Department of Customer Service – Sydney CBD NSW
Principal Inspector - Office of the Rental Commissioner
Grade: Clerk Grade 9/10 ($133,348 - $146,945 + super)
Duration: Ongoing full-time
Location: Sydney (McKell) and or Paramatta- Requirement for 2-3 days in either office
NSW Fair Trading, Office of the Rental Commissioner
About the team:
Are you passionate about creating a fair, quality and affordable rental market in NSW? Do you have experience leading teams and driving compliance in complex environments? If so, we have an exciting opportunity for you!
NSW Fair Trading is seeking an experienced principal inspector in the NSW Rental Taskforce. This role provides a unique opportunity to lead key compliance and enforcement operations to strengthen the rental market and ensure compliance under the Residential Tenancies Act and other relevant legislation administered by NSW Fair Trading. You will lead a team of compliance officers to target high risk breaches of tenancy law and improve confidence in the rental sector in NSW.
About you:
Develop and coordinate compliance and enforcement programs using a risk based regulatory approach
Providing specialist compliance advice and assistance in developing information and education materials
Prepare evidence and issue enforcement action for breaches of tenancy or related laws.
Investigate complaints from tenants regarding unsafe conditions, unlawful evictions, poor maintenance and other breaches under the law.
Maintain detailed records of inspections, compliance breaches, and enforcement actions and outcomes.
Coordinate, collect and use intelligence and data to inform operations.
Prepare reports and presentations on tactical operations, outcomes and trends for executives and key stakeholders
Contribute to an end-to-end regulatory response working with multi-disciplinary teams for shared goals and outcomes
Participate in community outreach programs, workshops,



and public forums to inform stakeholders about rental property regulations and work underway.
Coach and mentor a team of compliance officers to support a high preforming team
To be successful you will need to:
Experience in Government Investigations or willingness to complete required training
Experience in leading teams in operational and compliance environments
Have a strong ability to coordinate logistics across multiple areas of compliance.
Demonstrate exceptional interpersonal skills to successfully partner with and manage internal stakeholder relationships.
Engage in continuous professional development and training to stay updated on the latest compliance standards and inspection techniques.
Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation
Closing Date: Thursday 1st October **** (11:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the chance to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or ******.
For more information, please visit
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Information on adjustments available for the recruitment process
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📌 Principal Inspector (New South Wales)
🏢 the original
📍 New South Wales