Retail POS / Field Services Technician - Installation & Break Fix Support
Locations
Melbourne, Sydney, ACT, Perth
Employment Type
On Demand Project and ticketed support basis, part time casual with options for ongoing employment.
We are seeking experienced Retail POS Technicians to support major retail customers across Sydney and Melbourne This is an exciting chance for hands-on technicians who enjoy combining field service, hardware installations, troubleshooting, and customer-facing technical support.
Working on project-based deployments and ticket-driven break-fix activities, you will play a key role in installing, maintaining, and supporting Point of Sale (POS) environments across a variety of retail sites.
Key Responsibilities
Installation, configuration and deployment of POS hardware and software
Break-fix support for retail store technology and peripherals
Diagnose and resolve hardware, software and network-related issues
Support POS terminals, scanners, receipt printers, EFTPOS devices and back-office systems
Complete site upgrades, refresh projects and technology rollouts
Manage service tickets and ensure SLAs are achieved
Provide onsite technical support and training where required
Document completed work and maintain accurate service records
Work independently across multiple customer locations
Skills & Experience
Previous experience supporting retail technology environments




Hands-on experience with POS systems and peripheral devices
Strong troubleshooting and fault-finding skills
Experience with Windows operating systems and basic networking
Knowledge of retail infrastructure, store systems and payment devices
Experience working in a field service or customer-facing role
Excellent communication and customer service skills
Full driver's licence and willingness to travel locally
Experience with the following
NCR POS
Oracle Retail / Micros
EFTPOS and payment terminal support
Retail store technology rollouts and refresh projects
ServiceNow, Jira or ticketing systems
What's on Offer?
Work with leading retail brands across Australia
Varied project and break-fix activities
Ongoing training and development
Supportive national team environment
Competitive salary plus vehicle allowance or company vehicle (where applicable)
Opportunities for career progression within a growing technology services business
Visa Applicants Welcome
We encourage applications from candidates who hold:
Australian Permanent Residency
Subclass 485 Temporary Graduate Visa
Subclass 500 Student Visa (with relevant work rights)
If you're a hands-on technician with POS installation and support experience and enjoy working directly with customers in a fast-paced retail environment, we'd love to hear from you.
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