Customer Service & Administration Officer
Join a well-established Brisbane plumbing business with more than 20 years of industry excellence. We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting. You will be the friendly voice of our business, handling customer communication, coordinating jobs, and providing administrative support to keep our operations running smoothly.
Key responsibilities
Handle calls, emails, and inquiries with professionalism and confidence
Coordinate jobs and manage daily technician schedules to ensure customers receive timely service
Maintain accurate records, assist with invoicing, and handle day-to-day office admin tasks
Identify issues quickly and provide practical solutions to support plumbers with clear job information
Use knowledge of plumbing or the trades to help streamline workflow and job allocation
Work closely with management, technicians, and clients to ensure exceptional service delivery
About you
Experience in administration, scheduling, or coordination (trade or service industry preferred)




Strong communication and organisational skills
Proficiency with scheduling or job management software (ServiceM8 highly regarded)
Gold Coast area knowledge is highly preferred
A positive attitude, strong initiative, and the ability to stay calm under pressure
About us
We are a well-established Brisbane plumbing company with more than 20 years of industry excellence. We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting. We are a respected business that values professionalism, teamwork, and excellence in everything we do.
Stability and growth with a respected Brisbane plumbing company with two decades of proven success
Ongoing training and pathways to grow within the business – we promote from within
Friendly, professional, and motivated team where your efforts are recognised
Modern office environment in a convenient Brisbane location with contemporary systems and strong operational support
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📌 Customer Service & Administration Officer (Queensland)
🏢 Q PLUMBING AND DRAINS
📍 Queensland