Manitou Center Sydney (MCS) is a dealership 100% owned by Manitou, covering the Sydney, Wollongong, Newcastle and ACT regions. We provide a range of top-of-the-range Manitou machines and services to customers across the agriculture, construction and industry sectors.
Your New Company
Manitou Center Sydney (MCS) is a dealership 100% owned by Manitou, covering the Sydney, Wollongong, Newcastle and ACT regions. We provide a range of top-of-the-range Manitou machines and services to customers across the agriculture, construction and industry sectors.
Your New Role
We are looking for an experienced
Workshop Service Coordinator
to join our team in Rosehill, NSW.
Reporting to the Service Manager, you will provide essential administrative and logistical support to the workshop, working closely with the Workshop Supervisor to ensure jobs are scheduled efficiently and processed smoothly from opening through to invoicing. You will manage the back-office flow of retail jobs, warranty claims, manufacturer campaigns and new machine pre-delivery inspections (PDIs).
Key Responsibilities
Workshop Coordination:
Support the Workshop Supervisor with job scheduling and coordination to maximise workshop efficiency and throughput.
Sub-contractor Coordination:
Schedule sub-contractors for recent machine builds and retail jobs.
ERP & Administration:
Create and maintain work orders, manage purchasing, prepare customer quotations and complete retail invoicing accurately and promptly.
Financial Administration:
Ensure labour, parts and sub-let costs are correctly allocated and jobs are closed accurately.
Parts & PDI Coordination:




Liaise with the Parts team to ensure parts are ordered, picked and staged for PDIs, retail jobs, warranties and campaigns.
Warranty & Campaigns:
Manage warranty and manufacturer campaign claims, including submissions, tracking and reconciliation through the manufacturer's online portal.
Customer Service:
Respond to customer enquiries and provide clear, professional updates on job progress, ETAs and any variations to quotations.
Internal Communication:
Provide Sales and other internal stakeholders with accurate updates on machine builds and repair ETAs.
Skills & Experience
Previous experience in
service coordination, service administration or service controller
roles, ideally within material handling, heavy equipment or automotive industries.
Strong experience using
ERP or Dealer Management Systems (DMS)
for work orders and invoicing.
Experience processing warranty claims through manufacturer portals is highly regarded.
Excellent organisational and multitasking skills, with the ability to manage competing priorities in a fast-paced workshop.
Strong financial awareness, including an understanding of
WIP, labour allocations and invoicing
.
Excellent written and verbal communication skills, with confidence liaising with customers and internal stakeholders.
What We Offer
Global company with job stability
Market-competitive salary and benefits
Monday to Friday work week with flexible hours
Passionate team and great culture
Development and career progression opportunities
Location
Based at
Manitou Center Sydney in Rosehill, NSW
.
#J-*****-Ljbffr

📌 Workshop Service Coordinator: Manitou Center Sydney
🏢 Manitou Group
📍 Sydney