Job Description
Office Assistant/Customer Service Representative
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Mayner & Cochran is Canberra's go-to appliance repair specialist, servicing a range of major brands across the region. We're a small, close-knit team looking for an organised, people-focused Office Assistant to keep our busy service office running smoothly.
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What you'll be doing
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Taking and coordinating incoming service requests
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Scheduling service calls and liaising directly with customers
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Assigning and dispatching technicians across Canberra and surrounding areas
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Tracking job progress, keeping customers updated, and resolving issues as they come up
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Liaising with suppliers and warranty providers to keep the customer experience seamless
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What we're looking for
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Strong communication and people skills — you'll be the first point of contact for our customers
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Sharp organisational skills and the ability to juggle multiple jobs at once
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Comfortable learning new systems and processes
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No experience necessary — if you've got the right attitude, we'll train you up
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Why work with us
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Small team — you're not a number, and you'll actually be trained rather than thrown in the deep end
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Full-time role with stable, predictable hours
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Genuine prospect to grow into the role as the business grows
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Join a well-established local business with a loyal customer base
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📌 Office Assistant/Customer Service Representative (Canberra)
🏢 Maynerchran
📍 Canberra