Order Processing & Administration Officer – Warehouse Environment
Are you an experienced Administration, Customer Service or Order Processing professional who understands the fast-paced nature of a warehouse, logistics or operational environment?
Our client is seeking a reliable, mature and hands‐on Customer Service & Order Processing Officer to join their established team based in Eastern Creek.
This is a great opportunity for someone who enjoys working in a practical, operational environment and understands that successful administration and customer service go hand-in-hand with what is happening on the warehouse floor.
We are particularly interested in candidates who have a warehouse, logistics, distribution or supply chain background and are looking to utilise their operational knowledge in an administration and order processing role.
About the Role
Initially, your focus will be on
administration and order processing
, working closely with customers, warehouse staff and operational teams to ensure orders are entered accurately, progressed efficiently and customers are kept informed.
This is a
white‐collar administration role within a blue‐collar warehouse workplace
. You will be based in a practical, hands‐on operational setting rather than a traditional corporate office, so being comfortable communicating with warehouse teams and getting involved in the day‐to‐day operation is important.
The successful candidate will ideally be
mature, dependable and level‐headed
, with the confidence to take ownership of their work and build strong relationships across the business.
A
warehouse background, WMS experience or LF Forklift Licence
will be highly regarded. An LF licence is not essential, but would be a definite bonus. Previous
team‐leading or leadership experience




will also be viewed favourably.
Key Responsibilities
Process and manage customer orders from entry through to completion
Accurately enter, update and maintain orders within relevant systems
Liaise with warehouse and operational teams regarding order requirements and timelines
Provide customers with ETAs and regular updates on order status
Coordinate and follow up orders to ensure they progress efficiently
Prepare customer quotes and documentation
Respond to customer enquiries and assist with resolving order queries or discrepancies
Complete accurate data entry and general administration
Maintain accurate records and documentation
Work closely with warehouse and operational teams to support smooth day‐to‐day operations
About You
We are looking for someone who is
organised, reliable and confident working in a busy operational environment
.
You will ideally have:
Previous experience in administration, customer service, order processing or coordination
A background in
warehouse, logistics, distribution or supply chain
highly regarded
Experience working closely with warehouse or operational teams
WMS or warehouse/order management system experience highly desirable
Previous team leadership or supervisory experience highly regarded
Strong written and verbal communication skills
Excellent attention to detail
Accurate data entry and order processing skills




Strong organisational and time management skills
The ability to manage competing priorities and take ownership of tasks
A mature, dependable and practical approach to work
The Environment
This role will suit someone who enjoys being part of the operation rather than sitting in a traditional office environment.
You will work closely with warehouse and operational staff, customers and other internal stakeholders, so we are looking for someone who is approachable, adaptable and confident communicating with people at all levels.
If you have come from a warehouse or logistics background and are looking to move into an administration/order processing position, this could be an excellent opportunity to use your existing operational knowledge while developing your office‐based skills.
Requirements
Australian Citizen or Permanent Resident
Previous administration, customer service, order processing or coordination experience
Ability to work Monday to Friday,
8:30am – 5:00pm
Warehouse/logistics experience highly regarded
LF Forklift Licence advantageous but not essential
WMS experience advantageous
What's on Offer?
$***** per hour
Monday to Friday,
8:30am – 5:00pm
Ongoing contract with
potential to transition to permanency
Eastern Creek location
Established and growing business
Supportive and down‐to‐earth team environment
Opportunity to develop your administration, customer service and operational skills
If you are an experienced administrator who understands the warehouse environment — or you're someone from a warehouse, logistics or distribution background looking to move into an administration and order processing role — we'd love to hear from you.
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📌 Order Processing & Administration Officer – Warehouse Environment (New South Wales)
🏢 Jobwire
📍 New South Wales