Job Description
Dental Assistant & Front Office Coordinator
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My Implant Dentist is a leading Australian dental group specialising in advanced implant dentistry. With a focus on digital technology, clinical excellence, and patient comfort, we deliver high-quality implant solutions that are accessible, efficient, and patient-centred.
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About You :
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Certificate III or IV in Dental Assisting
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Current First Aid & CPR certification
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Position Summary :
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The Opportunity
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With a new dentist joining the practice, we're looking for a Dental Assistant to join our warm, close-knit team. Whether your strength is chairside or front-of-house, this role suits someone who genuinely loves patient care and wants to grow with a practice that's going places.
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Saturday availability required (half-day shifts)
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Prior dental experience highly regarded
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What We're Looking For
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12+ months' experience in dental assisting or reception (preferred, not essential)
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A friendly, patient-focused manner and strong communication skills
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Composure and organisation in a busy clinical setting
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Reliability, team spirit, and a willingness to learn
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Key Requirements :
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Position Requirements
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Certificate III or IV in Dental Assisting.
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Minimum 1 year dental assisting experience preferred.
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Previous reception/customer service experience preferred.
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Current First Aid & CPR certification.
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Strong knowledge of infection control protocols.
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Proficiency in dental practice software.
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High attention to detail and ability to multitask.
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Job Responsibility :
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Reporting To:
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Practice Manager
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Key Responsibilities
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Chairside Clinical Support
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Provide chairside assistance across general, cosmetic and implant procedures.
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Prepare surgeries in advance and anticipate clinician requirements.
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Maintain efficient appointment flow and minimise delays.
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Support sedation and surgical sessions as rostered.
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Follow all infection control and sterilisation protocols.
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Operate and maintain autoclaves and sterilisation equipment.
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Maintain instrument traceability and sterilisation logs.
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Ensure zero sterilisation breaches and full audit compliance.
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Front Office Operations
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Greet patients professionally and manage check-in/check-out efficiently.
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Answer phone calls promptly and convert inquiries into appointments.
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Manage confirmations, cancellations and rescheduling.
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Provide transparent payment explanations and financial coordination.
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Book appointments accurately in practice software.
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Minimise schedule gaps and optimise chair utilisation.
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Generate and action recall and incomplete treatment lists weekly.
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Prioritise urgent cases appropriately.
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Process payments, HICAPS,



Medicare and deposits accurately.
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Reconcile end-of-day transactions with zero discrepancies.
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Maintain accurate and confidential patient records.
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Stock & Clinical Readiness
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Monitor clinical and front office stock levels.
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Restock surgeries daily and update ordering lists.
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Support sister clinics if required.
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Workplace Standards and Culture
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Follow all My Implant Dental policies, procedures, and ethical standards, ensuring ongoing compliance and professionalism.
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Take personal responsibility for understanding and upholding company expectations.
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Work Health & Safety (WHS)
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Take reasonable care to protect your own health and safety, and that of others, while carrying out work duties.
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Maintain a safe working environment by identifying and addressing hazards, complying with WHS regulations, and reporting incidents to the appropriate manager and/or HR.
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Support a positive and collaborative team culture by communicating openly, assisting colleagues, working collaboratively across
clinical/administrative
teams and clinics, actively participating in meetings, and embracing improvements to enhance workflows and patient care.
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Job Functions :
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Allied Health Assistant
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Job Benefits :
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Why Join Us
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Competitive hourly rate
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A genuinely supportive, experienced team
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Ongoing training through My Implant Dentist
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Career growth within a rapidly expanding national network
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Team events and networking beyond your own clinic
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📌 Dental Assistant & Front Office Coordinator (New South Wales)
🏢 My Implant Dentist
📍 New South Wales