Job Description
aps4 participant support officer - mt isa
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Hours: Full-Time (Monday to Friday, 8:30 AM - 4:30 PM)
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Pay Rate: $***** per hour + superannuation
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Mandatory ELigibility Criteria: Australian Citizenship is mandatory
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APS4 Participant Support Officer
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Location: Mt Isa QLD
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Contract Duration: 12-Month Assignment
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Hours: Full time (Monday to Friday, 8:30 AM - 4:30 PM)
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Pay Rate: $***** per hour + superannuation
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Mandatory ELigibility Criteria: Australian Citizenship is mandatory
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Key Responsibilities:
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Customer & Participant Support: Act as the first point of contact in person
(counter/reception),
over the phone, and via email. Address moderately complex enquiries where clear advice or scripts may not be available.
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Communication: Conduct outbound calls to participants, providers, and other stakeholders.
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Inbox & Workflow Management: Manage and triage inboxes, prioritize escalated matters, refer tasks to appropriate service delivery teams,



and recommend work allocations to ensure objectives are met.
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Case & Planning Tasks: Manage participant matters, undertake suitability assessments for specialist planning streams, and action moderately complex planning pathway delegate tasks in line with the NDIS Act, guidelines, and Ministerial direction.
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Escalations: Resolve complex or escalated enquiries and refer high-level planning tasks to senior team members or appropriate
community/government
services.
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Project & Research Support: Assist with project management activities (e.g., project plans, reporting), research solutions for moderately complex issues, and participate in risk management analysis.
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Team Collaboration: Work collaboratively within the team, provide feedback, contribute to process improvements, and offer on-the-job support to peers.
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📌 Aps4 Participant Support Officer - Mt Isa (Mount Isa)
🏢 Hr Partners
📍 Mount Isa