Job Description
Student Communications Officer
n
Student Experience | Communications | Student Engagement | 76K + Super
n
About the Opportunity
n
Are you a clear and creative communicator who enjoys making complex information easy to understand and helping students stay informed and engaged?
n
As a Student Communications Officer, you'lldevelop and
coordinatetimely,accurateand
engaging communications across the student journey. Working across email, SMS, the Student Hub,
studentpublicationsand
other digital platforms, you'llturn academic, administrative, policy and operational information into accessible, student-friendly content.
n
You'llwork closely with academic,
operational,marketingand
student support teams to coordinate
communications,maintaincontent
schedules,
supportgovernanceand
improve engagement through student feedback and communication data.
n
This is a permanent, full-time position that can be basedatany of our four campuses.
n
Ifyou'repassionate about thoughtful, inclusive communications and creating a better student experience,we'dlove to hear from you.
n
What's in it for you
n
n
Make a direct contribution to a explicit, connected and student-centredexperience
n
Work across varied communication
channels,campaignsand
student lifecycle priorities
n
Collaborate with academic, operational, marketing and student support teams
n
Contribute to a diverse and inclusive education setting with opportunities to grow
n
n
What You'll Do
n
You'llcreate and coordinate communications that inform,supportand engage students across TorrensUniversity Australia. You'llbring structure to communication planning and help ensure messages
areaccurate,accessible,welltimedand
aligned
withorganisationalpriorities.
n
Responsibilities include:
n
n




Develop,editand deliver transparent,accurateand engaging student communications across email, SMS, the Student Hub,
digitalpublicationsand
other platforms.
n
Coordinate communications covering enrolment, orientation, progression, census, assessment, wellbeing, student support,eventsand important service updates.
n
Translate complex information into clear and inclusive content tailored to different student cohorts and stages of the student journey.
n
Maintain the student communications calendar, manage
contentschedulesand
help resolve message overlaps and high-volume communication periods.
n
Develop communication plans for significant student activities, initiatives and events, and support regular publications and campaigns.
n
Apply content governance, approval and quality assurance processes, and use engagement data and feedback
toidentifyimprovements.
n
n
Skills & Experience
n
Must Have
n
n
A post-secondary qualification in communications, media, journalism, marketing or a related discipline, or an equivalent combination of relevant
experience,educationand
training.
n
Demonstrated experience
developing,editingand
proofreading effective written communications for diverse audiences across multiple channels.
n
Strong writing skills and the ability to translate complex information into concise, engaging and student-friendly content.
n
Strong
stakeholder,organisationaland
project coordination skills, with sound judgement, attention to detail and the ability to manage competing deadlines.
n
Knowledge of digital accessibility,



plainEnglishand inclusive communication principles.
n
n
Nice to Have
n
n
Experience working in higher education,
vocationaleducationor
another regulated service environment.
n
Experience managing content in a Student Hub, student portal,intranetor content management system, including Sitecore or a similar platform.
n
Experience using customer relationship management, emailmarketingor student communication platforms, and developing communications for international and culturally diverse audiences.
n
n
Applications close: 11 October
n
Once you apply, we'll keep you updated throughout the recruitment process.
n
Hiring Process
n
n
Application Review
n
Interview(s)
n
Reference & Background Checks
n
Offer
n
n
About Torrens University Australia
n
We are committed to delivering accessible, industry-relevant education and creating student experiences that support learners to succeed.
n
Our teams work across a diverse student community, collaborating to provide clear information,
practicalsupportand
connected experiences throughout the student journey.
n
Our Culture
n
Our people are passionate about innovation, collaboration and creating exceptional student experiences.
n
We foster an inclusive, high-performing environment where ideas are valued, professional growth issupportedand people are encouraged to make a meaningful contribution. You'llwork alongside committed colleagues who care about students and the quality of their experience.
n
Ifyou'relooking to develop your communications career while contributing to a purpose-led
educationorganisation,we
'dlove to hear from you.
n
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
******

📌 Student Communications Officer (New South Wales)
🏢 Torrens University Australia Employees, Location, Alumni
📍 New South Wales