Job Description
Key Responsibilities
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Process customer orders accurately and respond to order-related enquiries in a timely manner
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Service existing customers by responding to product and service-related enquiries
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Resolve customer issues by identifying concerns, providing solutions, expediting corrections and following through to completion
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Build and maintain strong customer relationships through ongoing communication and support
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Support Sales teams with customer enquiries, data entry, and claims resolution activities
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Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests
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Collaborate with internal stakeholders regarding stock availability and potential shortages
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Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders
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What You'll Bring
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Experience managing orders, customer records, pricing administration and general sales support activities
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Strong customer service skills with the ability to provide effective solutions and manage customer enquiries professionally
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Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders
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Proficiency in Microsoft Office applications and willingness to learn new systems
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Robust organisational, communication, problem-solving and time management skills, with the ability to work as a team and adapt to changing priorities
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Why Join Primo?
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At Primo, we're committed to creating a workplace where people feel supported, valued, and connected. You'll also enjoy:
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Discounts on health insurance and a range of leading retail partners
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Exclusive savings at the Primo butcher & deli shop
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Free onsite parking for an easy commute
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Gain experience working in a leading FMCG organisation
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If you're a customer-focused professional who thrives in a fast-paced environment, we'd love to hear from you.

📌 Customer Service Representative (New South Wales)
🏢 Primo Smallgoods
📍 New South Wales