Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people's lives by providing services which enable them to live with dignity and respect.
MSS has an chance for a full-time Manager - Home Care based in our Taree office. The position is 38 hours a week, Monday to Friday (with the option of a 9-day fortnight).
In this role, you'll be responsible for supporting a team of Care Partners within the Home Care team by providing direction, guidance and leadership while fostering a collaborative and supportive work environment. Care Partners work closely with MSS aged care clients, their carers and families, planning and coordinating support services in line with client needs and goals. They ensure our clients can stay living independently in their own homes with the dignity and respect they deserve.
Key tasks and responsibilities include:
Leading and managing a team of Care Partners
Developing team members' knowledge and skills through coaching and direction
Promoting and fostering a collaborative and professional team culture
Managing or providing guidance on complex client complaints, incidents and risks
Supporting the team to achieve quality and compliance expectations and to work in line with the Aged Care Quality Standards
Driving exceptional customer service standards
Contributing to, and leading continuous quality improvement activities
Collaborating with other areas of the business to achieve positive outcomes
Ensuring effective resource allocation and delivery of annual budgets and reporting
Contributing to and promoting a safe workplace for all
Selection Criteria




Minimum 2 years' experience in a supervisory or management role
Tertiary qualification in Human Services, Social and Community Services, Aged Care, Nursing, Allied Health or Management
Minimum 5 years of aged care industry experience, or similar
Demonstrated ability to support, supervise, and train staff to achieve expectations
Able to lead change and introduce, implement and monitor continuous quality improvement
Excellent collaboration skills to work professionally and maintain positive working relationships with key internal and external stakeholders
Critical thinking skills with the ability to provide leadership in complex situations
Demonstrated ability to foster a positive, collaborative and professional team culture
Superior written, oral and interpersonal communication skills
Vehicle with current NSW registration and at least third-party property damage insurance
Personal Attributes
Passionate about human rights, delivering exceptional customer service, and creating positive change
Empathetic and compassionate, with a keen understanding of diverse experiences.
Willingness to travel to other MSS sites as necessary
Willingness to be part of the on-call manager roster out of normal work hours (paid)
What do we offer?
Flexible working environment with a positive work culture
Work for an award-winning community organisation with career development opportunities
Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.
Bonus leave (3 days p.a.; pro rata for part‐time)
Option of Fitness Passport discounted gym and pool membership
We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.
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📌 Manager - Home Care (Taree)
🏢 MSS
📍 Taree