Job Description
Toll Recruit are currently seeking a motivated and customer-focused Customer Service Representative for our client based in Lytton.
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In this role, you will provide exceptional customer service while supporting the day-to-day administration of transport operations, ensuring accurate processing of documentation and maintaining strong communication with customers and internal stakeholders.
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Key Responsibilities
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Respond to customer enquiries via phone and email in a professional and timely manner
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Assist customers with transport bookings, delivery updates, and general service enquiries
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Follow up on customer requests and outstanding enquiries to ensure timely resolution
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Provide regular updates to customers regarding shipments and delivery schedules
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Liaise with internal teams to coordinate customer requirements and resolve issues
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Accurately process high volumes of operational data and maintain document management systems
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Validate, reconcile, and resolve discrepancies across documentation and system records
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Prepare and upload revenue data to support accurate and timely invoicing
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Assist with monthly invoicing and ad hoc billing requirements
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Process and track subcontractor documentation, following up on outstanding paperwork
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Provide general administrative support, including purchase orders and vendor administration
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Maintain accurate records and ensure all documentation is completed in accordance with company procedures
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Skills and Experience
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Previous experience in customer service, administration, transport, logistics, or a similar role
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Excellent communication skills with a strong customer-first approach
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Strong attention to detail and a high level of accuracy
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The ability to manage multiple tasks and meet deadlines in a fast-paced environment
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Intermediate computer skills, including Microsoft Office, with strong Excel skills
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A positive attitude, strong work ethic, and willingness to learn
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Monday to Friday hours with no weekend work
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Temp-to-permanent opportunity with long-term career potential
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Supportive and cooperative team environment
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Opportunity to work within a well-established and growing logistics business
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Applicants must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check.
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All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.
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Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.

📌 Customer Service Representative (Queensland)
🏢 Toll People
📍 Queensland