The Tempe Hotel, Tempe — part of the Universal Hotels group, a family of iconic venues known for great food, cold beer and genuine hospitality. We're looking for an experienced and driven Venue Manager to take ownership of the day-to-day running of the pub and lead a passionate front-of-house team. This is a hands-on role for someone who loves the floor as much as the back office — someone who takes pride in running a tight, well-loved venue and delivering a great guest experience day in, day out.
Key responsibilities
Own all aspects of daily operations, including rostering, stock management and compliance
Lead, motivate and develop the FOH team to deliver exceptional service standards
Open and close the venue, including cash handling and end-of-day reconciliation
Manage staff training, onboarding and performance
Ensure RSA/RCG and liquor licensing obligations are met at all times
Handle guest feedback and resolve issues with professionalism
Manage budgets, labour and food/beverage costs to meet targets
Work closely with the broader Universal Hotels team to drive the venue's performance and reputation
About you




Minimum 2 years' experience in a Venue Manager or senior Duty Manager role within hospitality
Current RSA & RCG certificate (NSW)
Strong knowledge of bar and gaming operations
Confident leader with excellent communication and people skills
Availability to work across a rotating roster including weekends and evenings
Experience with POS systems and financial/cost reporting
Solid understanding of TAB & gaming machine operation
Competitive salary package
Be part of the Universal Hotels family — a respected multi-venue group with real career pathways
Autonomy to run your own venue, backed by robust operational support
Lead one of Tempe's most well-loved local pubs
About us
The Tempe Hotel, Tempe — part of the Universal Hotels group, a family of iconic venues known for great food, cold beer and genuine hospitality. The Tempe Hotel isn't just a pub — it's a proper local. The kind of place where the regulars know the staff by name, where the neighbourhood actually shows up, and where a good Sunday session feels like catching up with old mates.
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📌 Pub Venue Manager (New South Wales)
🏢 Universal Hotels
📍 New South Wales