We are seeking a motivated and organised
Service Contact Advisor / Service Administration Assistant
to join our busy service team. This position has become available due to the retirement of our current team member.
This is an excellent opportunity for someone with previous experience in a Service Advisor, Service Contact or Service Administration role. We also encourage applications from automotive based tradesman who are looking to transition off the tools and take the first step towards a leadership role.
As the key point of contact between our customers and the workshop, you will play a critical role in ensuring service jobs are managed efficiently from start to finish. You will liaise with customers, coordinate workshop activities, maintain service documentation, and support the service supervisor in the day-to-day operation of the service department.
Key Responsibilities
Answering customer enquiries via phone and email
Scheduling service, repair and inspection work
Maintaining regular communication with customers throughout the service process
Preparing quotations, job cards and invoices
Assisting with workshop scheduling and workload coordination
Maintaining accurate service records and administration systems
Supporting the Service Supervisor and workshop team with operational requirements
Delivering a high standard of customer service and professionalism at all times
About You




To be successful in this role, you will have:
Previous experience as a Service Contact Advisor, Service Administration Assistant, Service Advisor or similar position
Alternatively, a mechanical trade background and a desire to progress into a leadership-focused role
Excellent written and verbal communication skills
Strong organisational and time management abilities
Sound computer skills, including Microsoft Word and basic Microsoft Excel
The ability to work effectively within a fast-paced team environment
A proactive, positive and customer-focused attitude
Additional Requirements
As part of our recruitment process, shortlisted candidates will be required to complete an aptitude assessment focused on:
Available to work Mon-Fri 7.30am to 4.00pm and other times as required.
Why Join Us?
This is a busy and rewarding role within a fast-paced service department and is ideally suited to an individual who enjoys working under pressure, managing multiple priorities, and being an integral part of a high-performing team.
Training and support will be provided to help the successful candidate develop their skills and build a long-term career within our organisation.
If you're ready to take the next step in your career and thrive in a dynamic service setting, we'd love to hear from you.
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📌 Service Contact Advisor / Administration Assistant (Sydney)
🏢 Maxilift Australia
📍 Sydney