You will own the day-to-day performance of Good Games Online's warehouse, leading the team across receiving, putaway, replenishment, inventory control, picking, packing, dispatch and returns. This is a hands-on role focused on safety, accuracy, speed, team capability and continuous improvement.
Key responsibilities
Plan and lead daily workflow, rosters and labour to meet order, receiving and dispatch priorities.
Ensure orders are picked, packed and shipped accurately and on time, including during new releases, promotions and peak periods.
Own stock accuracy through disciplined receiving, putaway, replenishment, cycle counts, stocktakes and discrepancy resolution.
Maintain clear, efficient processes across inbound, storage, fulfilment, returns, damaged stock and outbound handover.
Lead, coach and develop the warehouse team, setting clear expectations for safety, quality, productivity and attendance.
Track and improve operational KPIs including inventory accuracy, order errors, productivity and time to dispatch.
Improve warehouse layout, workflows and system use as volumes and range grow.
Work with ecommerce, procurement, customer service, finance, suppliers and carriers to resolve issues and deliver improvements.
About you




Proven experience managing or supervising an ecommerce, retail or high-SKU warehouse.
Strong people leadership and confidence setting expectations, coaching performance and remaining hands-on when needed.
Strong knowledge of receiving, inventory control, pick-pack-dispatch, returns and stocktake processes.
Comfortable using warehouse or inventory systems, spreadsheets and operational data to manage performance and solve root causes.
Highly organised, calm under pressure and committed to accuracy, ownership and continuous improvement.
Strong understanding of work health and safety and the discipline to maintain a clean, compliant operation.
Experience managing ecommerce peaks, promotions or major product releases.
Experience improving warehouse layouts, processes, systems or automation.
A current forklift licence, first aid certification or other relevant warehouse qualifications.
About us
Founded in ****, Good Games is Australia's largest tabletop gaming retailer, with 33 stores nationwide and a growing ecommerce operation. Our Milperra warehouse is the operational engine behind Valuable Games Online, shipping games and collectibles to customers across Australia.
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📌 Online Warehouse Manager (New South Wales)
🏢 Good Games
📍 New South Wales