Job Description
Contract & Location
n
n
8 Month Contract
n
Brisbane Base
n
$125 P/H
n
Leading the collection, analysis and interpretation of customer data and feedback across multiple service channels.
n
Conducting customer and user research using techniques such as contextual inquiry, sentiment analysis, usability testing, A/B and multivariate testing, and surveys.
n
Performing customer and driver analysis to identify trends, behaviours, pain points and opportunities for service improvement.
n
Developing high-quality customer experience reports, dashboards and actionable insights.
n
Translating complex research and analytics into clear recommendations for business and product stakeholders.
n
Building strong relationships across multidisciplinary teams and embedding customer insights into decision-making.
n
Facilitating workshops and presentations and using strong storytelling techniques to communicate research findings.
n
Contributing to the development and maintenance of customer research and insights repositories.
n
n
You will be responsible for:
n
n
Leading the collection, analysis and interpretation of customer data and feedback across multiple service channels.
n
Conducting customer and user research using techniques such as contextual inquiry, sentiment analysis, usability testing, A/B and multivariate testing, and surveys.
n
Performing customer and driver analysis to identify trends, behaviours, pain points and opportunities for service improvement.
n
Developing high-quality customer experience reports, dashboards and actionable insights.
n




Translating complex research and analytics into clear recommendations for business and product stakeholders.
n
Building strong relationships across multidisciplinary teams and embedding customer insights into decision-making.
n
Facilitating workshops and presentations and using solid storytelling techniques to communicate research findings.
n
Contributing to the development and maintenance of customer research and insights repositories.
n
n
About You
n
You will be an experienced customer insights, research or analytics professional who is comfortable combining quantitative and qualitative data to understand customer behaviour and improve services.
n
You will bring:
n
n
Strong experience collecting, analysing and interpreting customer data and feedback.
n
Experience working with customer information across voice, chat, digital and/or face-to-face channels.
n
Demonstrated experience in customer insights, customer experience, market research, user research or a related discipline.
n
Strong analytical capability with the ability to identify trends, drivers and meaningful insights from complex datasets.
n
Experience producing dashboards, reports and executive-level insights.
n
Strong stakeholder engagement and relationship management skills.
n
Excellent written and verbal communication, including workshop facilitation and presentations.
n
The ability to operate effectively in a fast-paced, high-profile environment with changing priorities.
n
Strong collaboration skills and the ability to deliver outcomes within agreed timeframes.
n

📌 Customer Insights Lead (Queensland)
🏢 Talent International
📍 Queensland