Duty Manager | Trinity Beach Sports Club
Located on the sparkling northern beaches of Cairns and proudly sitting within the Trinity Beach sporting precinct, Trinity Beach Sports Club is the home of the Centrals Trinity Beach Bulldogs AFL team and a true community hub. With a family-friendly restaurant open seven days, a kids' area, and a spacious outdoor patio overlooking Crathern Park Oval, there's always a reason to visit. We're now looking for an experienced, hands-on Duty Manager to join our team and be part of something the community is proud of.
About the role
We require an enthusiastic and dedicated person to join our busy team in the capacity of casual Duty Manager. This hands-on role will require outstanding customer service, being able to lead by example and an ability to offer clear direction and supervision to staff.
Rates are per Registered and Licensed Club Award, late work and weekend penalty rates apply
Key responsibilities
Lead by example and offer explicit direction and supervision to staff
Deliver outstanding customer service
Handle cash accurately
Perform manual handling tasks (lifting, pushing, moving and pulling) for any setup requirements
Work a variety of shifts including days, weekends and nights until 3am
Deal with conflict and conflict resolution
Multi-task with keen attention to detail
About you
Over 3 years' experience in the industry and looking to step up
Very high skill level in dealing with conflict and conflict resolution
Staff management skills
Strong communication and highly developed interpersonal skills
Extremely flexible and able to multi-task with a keen attention to detail
Reliable, punctual and trustworthy
Accurate cash handling skills
Current RSA, RSG Statement of Attainment, RMLV, Approved Manager (desirable but not essential) and First Aid Certificate
Proven track record in understanding and delivering exceptional customer service
Australian citizen or permanent resident with full working rights
Employer questions
How many years' experience do you have as a duty manager?
Do you hold a current Responsible Conduct of Gambling (RCG) certificate?
How many years of people management experience do you have?
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Do you hold a current Responsible Service of Alcohol (RSA) certificate?
Which of the following First Aid accreditations do you currently hold?
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