What You'll Do
Lead the day-to-day operational management of critical ICT services and components.
Monitor service availability and investigate outages, service disruptions and breaches of service targets.
Coordinate remedial activities and drive timely issue resolution.
Provide advice on service availability, operational planning, service improvement and performance.
Act as a central coordination point between technical teams, management and senior leadership.
Prioritise resources, activities and operational requirements across teams.
Ensure leadership teams have the information and resources required to support ongoing operations and change.
Lead and coordinate investigations into operational and security incidents.
Engage with a broad range of stakeholders and communicate complex technical matters clearly.
Develop and present recommendations, gaining stakeholder agreement on proposed outcomes.
Support the maintenance of security requirements, operational processes and documentation.
Identify opportunities for continuous improvement across operational services and processes.
What You'll Bring
Demonstrated experience leading or managing
ICT operations, network, infrastructure or secure service capabilities
within a large and complex environment.
Strong operational leadership and service management experience.
Excellent communication and stakeholder engagement skills, including experience working with
senior executives and technical teams
.
Strong problem-solving and issue-resolution capabilities.




Experience navigating complex technical and operational environments to develop and maintain effective solutions.
Experience managing service levels, operational performance and continuous improvement activities.
Strong understanding of ICT operations, service availability and incident management.
Knowledge of Australian Government information security policies, the
Information Security Manual (ISM)
and
Essential Eight
would be highly regarded.
Familiarity with technologies such as
firewalls, DNS security, CASB, DLP and SIEM/SOAR
would be advantageous.
Understanding of enterprise identity and authentication concepts, including
SAML, LDAP/AD and Kerberos
, would be beneficial.
Relevant industry certifications such as
PCNSE, CCNP Security, Broadcom/Symantec SWG or CompTIA Security+
would be highly regarded.
Benefits
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Location:
In office, Adelaide, South Australia, Australia (ACT or SA)
Employment Type:
12-month contract with potential for extension
Note:
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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📌 Operations Team Lead (Adelaide)
🏢 Gofractional
📍 Adelaide