The Lane Retreat, located on one of Bimbadgen's award-winning vineyards, is one of the Hunter Valley's newest boutique accommodation destinations.
Set across 15 hectares of vineyard and natural bushland, with uninterrupted views of the Broken Back Range, The Lane Retreat offers guests a premium yet relaxed wine country experience.We're looking for a casual Guest Services Attendant to join our team.
Versatile shifts with up to ***** hours per week available.You'll play an important role in ensuring our guests feel genuinely cared for and provided with a seamless experience.
This is a great opportunity to be part of a supportive wine and hospitality company and work in one of the region's most picturesque locations.Key Responsibilities will include:Welcoming guests in person, over the phone, and via email with a professional, friendly approachPreparing guest arrivals, welcome cards, and amenities to a high standardAssisting with dinner and wine tasting reservations at Bimbadgen and partner venuesProcessing sales and making coffees in The PantryHandling check-outs, cash,



and credit card transactionsCoordinating with internal teams to ensure seamless guest experiencesStaying up to date on The Lane Retreat and Bimbadgen offerings to assist guests and generate salesYOUR BACKGROUNDExperience as a receptionist, hotel front office attendant, or similarKnowledge of PMS and end-of-day reconciliation processesStrong customer service and communication skills including in-person, telephone and emailComputer literate and confident with Microsoft Word and ExcelA passion for hospitality and making memorable guest experiencesRSA and Driver's Licence essentialFlexibility to work across mornings, evenings, weekends and public holidays (roster covers 7am to 11pm, Monday to Sunday)BENEFITSGenerous wine, dining and accommodation discountsAccess to training and development including cross-venue work experienceSupportive and fun work environment
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📌 Guest Services Attendant (New South Wales)
🏢 Mulpha
📍 New South Wales