Account Manager - Local Government (IT Services)
Sydney | Hybrid | Full Time
Are you new to Account Management with a passion for building strong customer relationships and helping councils achieve better outcomes through technology?
We are looking for a commercially savvy and customer focused Account Manager to manage and grow a portfolio of Local Government customers. You will become a trusted advisor to council stakeholders, driving customer retention, renewals, strategic account growth and exceptional customer experiences.
What You'll Be Doing
Manage and grow a portfolio of Local Government customers.
Build strong relationships with CIOs, IT Managers, Executives and Procurement teams.
Lead customer engagement, account planning and quarterly business reviews.
Drive renewals, retention and revenue growth opportunities.
Identify opportunities across Managed Services and Professional Services.
Coordinate internal technical and delivery teams to ensure outstanding customer outcomes.
Proactively manage risks,



escalations and customer satisfaction.
What We're Looking For
2+ years experience within the IT industry.
Proven experience working with Local Government or council customers.
Strong relationship-building and stakeholder management skills.
Experience managing renewals, contracts and customer growth plans.
Ability to engage executive stakeholders and influence outcomes.
Why Join Us?
Work with a diverse portfolio of council customers.
Join a supportive, cooperative and customer-centric team.
Opportunity to make a genuine impact on digital transformation across local communities.
Hybrid working environment and ongoing professional development.
If you're passionate about technology, customer success and helping councils achieve their strategic objectives, we'd love to hear from you.
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