Job Description
Jetty Strata Management Pty Ltd – Coffs Harbour NSW
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Senior Strata Manager
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About the opportunity
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Jetty Strata Management is seeking an experienced Senior Strata Manager to join our Coffs Harbour team.
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This is an autonomous, end-to-end portfolio management role for a proven strata professional who takes ownership, exercises sound judgement and builds lasting relationships with clients.
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You will manage an allocated portfolio of strata and, where applicable, community title schemes, providing reliable governance, financial oversight, meeting administration, maintenance coordination, risk management and practical guidance.
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At Jetty Strata Management, personal service matters. We are looking for someone who communicates clearly, remains accessible, explains complex matters in plain language and follows issues through to completion. As a senior member of the team, you will also be a trusted escalation point for clients and colleagues and help maintain high standards across the business.
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Key responsibilities
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In this role, you will:
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Independently manage an allocated portfolio in accordance with management agency agreements, delegated authority, owners corporation resolutions, legislation and company procedures
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Develop trusted and professional relationships with strata committees, owners, residents, building managers, contractors and professional advisers
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Provide accurate, practical and timely guidance while clearly distinguishing between the strata manager's role and decisions reserved for the owners corporation
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Maintain control of priorities, statutory deadlines, follow-ups and unresolved matters, identifying emerging risks and escalating material issues when appropriate
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Prepare for and conduct annual general meetings, strata committee meetings and other meetings, including notices, agendas, motions, supporting papers and minutes
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Chair and facilitate meetings professionally, manage procedural issues and explain voting and governance requirements in clear, practical terms
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Coordinate and critically review administrative fund and capital works fund budgets, financial statements, levy positions and supporting financial information
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Monitor scheme cash flow, arrears,



unpaid invoices, term deposits, reserve requirements and expenditure against approved budgets
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Coordinate common-property repairs, maintenance and capital works in accordance with valid instructions, approved budgets, procurement requirements and delegated authority
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Assist clients with insurance renewals, claims, valuations and risk‐management requirements in conjunction with brokers, insurers and specialist advisers
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Manage by-law, dispute, compliance and governance matters impartially and identify when legal, engineering or other specialist advice is required
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Maintain accurate, timely and complete records within the company's strata‐management and electronic records systems
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Provide clear and respectful direction to allocated assistants and administrative staff, including appropriate priorities, context, deadlines and quality expectations
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Support and mentor less‐experienced team members and contribute to consistent, high‐quality service across the business
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About you
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This is a senior appointment. We are seeking someone with substantial recent experience, demonstrated professional maturity and a genuine interest in making a long‐term contribution to Jetty Strata Management.
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To be considered, you will have:
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As a minimum, a current NSW Class 2 strata managing agent licence
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At least five years' recent end-to-end strata portfolio management experience, including independent responsibility for meetings, budgets, repairs, compliance, disputes and client relationships
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A demonstrated history of sustained performance, reliability and meaningful tenure in previous roles
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Experience managing complex, sensitive or high‐risk strata matters
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Sound judgement and the ability to determine when specialist advice or senior escalation is required
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Strong working knowledge of applicable NSW strata, community land, property and stock agency, privacy, work health and safety, consumer and related regulatory requirements
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Highly developed written communication, meeting, negotiation, conflict‐management, analytical and organisational skills
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The ability to interpret financial statements, prepare and explain budgets, monitor arrears and identify financial or governance concerns
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Strong digital capability and disciplined use of strata‐management software, Microsoft 365 and electronic records systems
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A current driver licence and the capacity to attend properties and meetings within the service area as reasonably required
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Evidence of current continuing professional development and a satisfactory licence, skilled conduct and reference history
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A current NSW Class 1 strata managing agent licence would be highly regarded and warmly welcomed.
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Experience managing complex or larger portfolios, mentoring other strata managers, overseeing significant capital works projects or transitioning inherited portfolios would also be advantageous.
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Why join Jetty Strata Management?
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This role offers:
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Genuine autonomy and ownership of your portfolio
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Administrative support to help you focus on effective portfolio and client management
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The opportunity to contribute at a senior level and help shape service standards
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A business that values clear communication, accountability and personal service
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The opportunity to build trusted, long‐term relationships within the Coffs Harbour community
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A stable, long‐term career opportunity for the right person
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About Jetty Strata Management
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Jetty Strata Management is a Coffs Harbour-based strata management business committed to effective management and outstanding personal service.
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We aim to be accessible, practical and accountable—helping owners corporations and strata committees understand their options, make informed decisions and see matters through to completion.
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If you are an experienced strata professional who values autonomy, accountability and long‐term client relationships, we would be delighted to hear from you.

📌 Senior Strata Manager (Coffs Harbour)
🏢 Jetty Strata Management
📍 Coffs Harbour