HiTalent Recruitment is seeking an experienced Mental Health Case Manager to support individuals and families impacted by mental health challenges. This role will work directly with people experiencing acute distress, trauma responses and mental health crisis to provide compassionate, structured support and ensure access to the right services at the right time. This is a 3 month full time temporary position starting immediately.
This is a highly sensitive and meaningful role suited to Case Managers who are calm, capable and experienced in working with trauma, crisis and complex presentations.
About the Role
As a Mental Health Case Manager, you will provide trauma-informed case management and psychosocial support, including:
Supporting individuals directly affected by mental health and suicidality
Conducting psychosocial assessments and risk screening
Providing service navigation and referrals across mental health, trauma and practical supports
Coordinating care with multidisciplinary stakeholders and external agencies
Supporting people through stabilisation and recovery planning
Maintaining clear documentation and care plans in line with best practice
Key Responsibilities
Provide trauma-informed, client-centred case management
Complete care coordination and psychosocial assessments and ongoing review
Undertake risk screening and safety planning, escalating where required
Coordinate referrals to specialist trauma counselling,



mental health services and bereavement supports
Support clients to access practical supports including legal, financial, housing and community services
Advocate for clients to reduce barriers and improve service access
Liaise with families, guardians, health services and other partners
Maintain accurate documentation and contribute to reporting requirements
Participate in reflective practice, case reviews and clinical supervision
What We're Looking For
To be successful in this role, you will have:
A tertiary qualification in Social Work, Psychology, Counselling, Mental Health Nursing or similar
Demonstrated experience supporting clients impacted by trauma, crisis and complex mental health
Strong skills in psychosocial assessment, risk screening and safety planning
Experience providing service navigation and coordinating across multiple systems
High emotional intelligence and strong skilled boundaries
Excellent communication and documentation skills
Ability to work independently and within a multidisciplinary response team
A trauma-informed, culturally safe and non-judgmental approach
Requirements
NSW Driver Licence (essential)
Working With Children Check + National Police Check (or willingness to obtain)
Availability to travel across Sydney as required
Flexibility may be required during peak response periods
We look forward to hearing from you!
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📌 Social Worker | Case Manager (New South Wales)
🏢 HiTalent Recruitment
📍 New South Wales