Job Description
SACHA DRAKE | Woolloongabba, Brisbane | Full time Monday–Friday, 8.30am–5.00pm
n
SACHA DRAKE is an established premium Australian womenswear label with two Brisbane boutiques, a thriving online store and partnerships with THE ICONIC, David Jones, Wolf & Badger and retailers nationwide.
n
We're looking for a confident fashion sales professional who builds rapport easily, delivers exceptional service and knows how to turn a customer enquiry into a sale.
n
If you have a fashion retail background, love styling customers and are a digitally savvy multitasker, we'd love to hear from you. This is a great opportunity to bring your love of fashion and sales into a Monday–Friday Head Office role while developing your eCommerce skills.
n
About the role
n
Based in our front office at Woolloongabba and reporting to the Marketing & eCommerce Manager, you will be our main customer service representative and the first point of contact for SACHA DRAKE.
n
You'll manage customer enquiries across phone, email and online chat, helping customers choose the right styles, answering questions and confidently guiding them through their purchase.
n
Front-office and reception duties are a core part of this position, including answering incoming calls, greeting visitors and directing enquiries to the appropriate team member.
n
This is a hands-on role with weekly and monthly sales targets. Your primary focus will be customer service and sales, with supporting responsibilities across eCommerce and product administration.
n
Customer service, sales & reception
n
n




Take ownership of day-to-day customer enquiries across phone, email and online chat, providing prompt, professional and personalised service.
n
Answer incoming Head Office calls, greet visitors and manage general reception enquiries.
n
Work towards weekly and monthly sales targets and KPIs, actively identifying opportunities to convert enquiries into purchases.
n
Use your fashion knowledge to advise on fit, sizing, styling and suitable alternatives.
n
Assist customers with orders, deliveries, returns, exchanges and website enquiries.
n
Manage enquiries through Gorgias, keeping accurate records and following through to resolution.
n
Process daily online returns and exchanges.
n
Follow up Back in Stock requests, outstanding enquiries and sales opportunities.
n
Work closely with the Warehouse, boutiques and Head Office team to resolve customer issues and deliver a seamless experience.
n
n
eCommerce & administration support
n
n
Provide backup to the eCommerce team with Shopify basic website changes.
n
Assist with promotions, product launches and online product presentation as required.
n
Help keep product information, pricing and stock details accurate.
n
Assist with marketplace orders,



returns and product updates when needed.
n
Support general Head Office administration and other reasonable duties as directed.
n
n
About you
n
You're a capable, proactive salesperson who enjoys helping customers and takes pride in getting the details right. You're comfortable picking up the phone, recommending a style and following up to secure a sale.
n
You will bring:
n
n
Strong fashion retail sales experience, with a proven record of achieving targets and KPIs.
n
A natural ability to build relationships and convert customer enquiries into sales.
n
Confidence advising customers on clothing, fit and styling.
n
Excellent phone manner and clear, professional written communication.
n
Strong organisation, accuracy and follow-through.
n
The ability to manage competing enquiries while remaining warm, composed and efficient.
n
A willingness to take ownership of customer service, reception and the daily tasks that keep the front office running smoothly.
n
Experience with Gorgias and Indigo8 would be highly regarded.
n
n
What we offer
n
n
A full-time Monday - Friday Head Office role with an established Australian designer label.
n
Staff discount on new-season SACHA DRAKE collections.
n
The opportunity to build on your fashion sales experience and develop skills in online sales and eCommerce.
n
Support from an experienced Marketing, Online and Operations team.
n
Opportunities for continued development and career progression.
n

📌 Customer Service & Ecommerce Assistant - Women'S Fashion (Queensland)
🏢 Sacha Drake
📍 Queensland