We are looking for an experienced and compassionate Client Support Officer to join our growing team in South Bank.
This is a key client-facing role within our psychology and allied health practice. You will be responsible for supporting clients throughout their journey with us - from initial enquiry and onboarding through to appointment coordination, practitioner support and ongoing client communication.
You will support a diverse range of clients, providing responsive, professional and personalised support throughout their journey with our practice.
This role would suit someone who understands the unique requirements of working within psychology, allied health, disability or mental health services, and who is confident navigating practice management, client management and telehealth systems.
About the Role
We are looking for an experienced and compassionate Client Support Officer to join our growing team in South Bank.
This is a key client-facing role within our psychology and allied health practice. You will be responsible for supporting clients throughout their journey with us - from initial enquiry and onboarding through to appointment coordination, practitioner support and ongoing client communication.
You will support a diverse range of clients, providing responsive, professional and personalised support throughout their journey with our practice.
This role would suit someone who understands the unique requirements of working within psychology, allied health, disability or mental health services, and who is confident navigating practice management, client management and telehealth systems.
About You
Has 2+ years' experience in client services, practice administration or a similar client-facing role
Ideally has previous experience within a psychology or healthcare setting
Has experience using practice management, client management and online booking platforms




Is confident learning and navigating multiple software systems and digital workflows
Understands the importance of privacy, confidentiality and sensitive client communication
Has exceptional attention to detail and can manage competing priorities in a fast-paced environment
Communicates confidently and professionally across phone, email and SMS
You are naturally warm, empathetic and able to build rapport with a diverse range of clients
Can problem-solve independently while knowing when to elevate an issue
Is comfortable communicating with clients, practitioners, support coordinators, support workers and internal teams
Has an understanding of the NDIS environment and associated administrative requirements (highly desirable)
Key Responsibilities
Client Support & Communication
Respond promptly and professionally to client enquiries via phone, email and SMS
Manage cancellations, rescheduling, appointment enquiries and general client requests
Provide troubleshooting support for telehealth, onsite and mobile appointments
Deliver a consistently high level of personalised client service throughout the client journey
Client Onboarding & Administration
Coordinate new client onboarding, including profile creation, portal access and referral processing
Ensure client information, referrals and documentation is accurate, complete and appropriately recorded
Maintain accurate client records across relevant systems
Support practitioners with administrative requirements relating to client bookings and service delivery




Billing Support
Assist with session invoicing and related administrative processes
Support accurate and timely processing of invoices
Identify and escalation discrepancies or issues relating to bookings, invoicing or client information
Practice & Team Support
Monitor and manage the client support inbox, ensuring enquiries are actioned within appropriate timeframes
Collaborate closely with practitioners and the wider team to resolve client and service-related mattersContribute to improving client-service processes, systems and workflows as the practice continues to grow
Maintain a high standard of confidentiality, professionalism and client care at all times
Why Join Us?
You'll be joining a growing team where client experience genuinely matters.
We offer:
Full time employment with genuine flexibility in line with company policy
A collaborative, supportive and close-knit team
Competitive salary
Opportunities to grow alongside an expanding psychology and allied health practice
A role where your contribution has a direct impact on the experience of clients and practitioners
Wellbeing benefits that go beyond the usual workplace offering, including free premium Calm app access, gym discounts and PT discounts
Body and Mind is an equal opportunity employer, and we welcome applicants from all backgrounds. We believe that diversity and inclusivity are key to our success, and we are committed to creating a workplace that values and respects all individuals.
Body and Mind appreciates the time taken to make an application, however due to the high volume of applicants expected, we cannot respond to every application. If you have not had a response within four (4) weeks of your application, please consider that your application has been unsuccessful at this time.
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📌 Client Support Officer (Queensland)
🏢 Body and Mind Online
📍 Queensland