Retail and Trade Sales Assistant – Full Time
Mareeba H Hardware | Mareeba, QLD
Mareeba H Hardware is seeking a reliable, practical and customer-focused
Retail and Trade Sales Assistant
to join our team in a permanent full-time position.
This is a varied, hands‐on role supporting tradespeople, contractors, rural customers and members of the public. You will provide practical product advice, prepare quotations and orders, coordinate deliveries and assist with the daily operation of our retail hardware branch.
If you enjoy helping customers, solving practical problems and working as part of a close‐knit team, we would like to hear from you.
About the role
As a Retail and Trade Sales Assistant, you will provide knowledgeable and efficient service to customers in person, over the telephone and by email. You will work closely with the Branch Manager and other team members to ensure orders are processed accurately and customers receive dependable service.
Your responsibilities will include:
Providing friendly and professional service at the trade counter and throughout the store
Building strong working relationships with trade, commercial and retail customers
Understanding customer requirements and recommending suitable hardware, tools and related products
Preparing quotations and following up customer enquiries
Processing sales, payments, customer accounts and special orders accurately
Responding to customer enquiries in person, by telephone and by email
Coordinating the picking, packing and dispatch of customer orders




Assisting with delivery arrangements and keeping customers informed about their orders
Receiving, replenishing and merchandising stock
Monitoring stock availability and reporting shortages or customer demand
Assisting with stocktakes and inventory control
Safely loading and unloading customer orders
Operating a forklift when appropriately licensed and authorised
Maintaining a clean, safe and well‐presented store, trade counter and storage area
Following workplace health and safety procedures
Providing general assistance across the branch as required
About you
To succeed in this position, you will:
Have strong customer service and relationship-building skills
Communicate confidently with tradespeople, contractors and retail customers
Take a practical approach to understanding and solving customer requirements
Be organised and able to manage several customer requests at once
Demonstrate accuracy and solid attention to detail
Be comfortable using point-of-sale, inventory and general computer systems
Be reliable, punctual and willing to assist in all areas of branch operations
Work effectively both independently and as part of a team




Be able to safely perform the inherent manual‐handling requirements of the position, with reasonable adjustments where required
Hold a current Australian driver's licence
Be available to participate in the required Saturday roster
Previous experience in hardware, building supplies, rural merchandise, tools, construction, trade‐counter sales or a related retail environment will be highly regarded. Product training will be provided to a suitable candidate who demonstrates the right attitude and strong customer service skills.
A
current forklift licence is highly desirable
.
Hours and roster
This is a permanent full‐time position working an average of 38 ordinary hours per week in accordance with the branch roster.
The successful applicant will be required to participate in a
one‐in‐three Saturday roster
. Further information about ordinary hours and roster arrangements will be discussed during the recruitment process.
What we offer
Permanent full‐time employment
Stable and dependable rostered hours
Competitive remuneration based on skills and experience
Product and systems training
Opportunities to expand your hardware and trade product knowledge
A practical and supportive team environment
Employment with an established local business
Access to applicable company benefits
Opportunities for future development within the business
Mareeba H Hardware is committed to providing a safe, respectful and inclusive workplace. Applicants must have the legal right to work in Australia.
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📌 Retail And Trade Sales Assistant (Queensland)
🏢 TGT
📍 Queensland