Job Description
This is a part-time front office reception role in the hotel industry. You will be responsible for the efficient running of the hotel during your shift, providing a welcoming service to guests and ensuring an effective handover to the following shift.
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Key responsibilities
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Provide a welcoming and quality service and experience for guests, checking guests in and out as required
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Manage and confirm guest accounts, ensuring all data is accurate and posted in the system as necessary
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Take and enter reservations into the operating system
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Answer guest queries in a positive, timely and efficient manner, liaising with other departments as necessary
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Manage the daily reconciliation of the hotel as necessary
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Ensure house security and detect breaches of laws by which the company is governed
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Handle disruptive guests and ensure their discreet removal from the property if needed
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About you
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At least 2 years experience in a similar role in the hotel industry
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Focused, reliable and well-organised
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Exceptional phone manner and customer service skills
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Ability to work under pressure
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Eye for detail and ability to pick up systems and procedures in a timely manner
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Excellent grooming and presentation standards
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Success in a similar role with exposure to front office reception and reservations work
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Flexible to work on a 7-day rotating roster
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Willing to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
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Necessary rights to work full time in Australia

📌 Guest Service Agent (New South Wales)
🏢 seek.com.au
📍 New South Wales